Council services

The Customer Charter outlines the standards that we are working to across all departments of the Council and lets you know what you can expect when you contact us.

All of our staff are familiar with our Customer Charter our aim is to provide a high level service to all of our customers.

Whatever your race, religion, age, sex, sexuality or disability we will help you access our services. For example, we will provide additional facilities for hearing and sight impaired customers. For customers whose first language is not English we will communicate via the National Interpreting Service.