Frequently Asked Questions: Trading standards
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Trading standards FAQs
Q: Faulty Goods: What protection does the law give against faulty goods?
Q: Faulty Goods: What can I do if I have bought faulty goods?
Q: Faulty Goods: What details do I need to put in my letter?
Q: Faulty Goods: Can I always insist on a refund/replacement?
Q: Faulty Goods: Do I need to keep my receipt?
Q: Faulty Goods: What is the situation if I bought the goods on credit?
Q: Faulty Goods: I purchased privately, is the law still the same?
Q: Faulty Goods: What if the goods are second hand?
Q: Faulty Goods: What if the goods were in a sale?
Q: Faulty Goods: What if the goods were in a sale?
Q: Faulty Goods: The retailer wants to send the goods back to the manufacturer - can they do this?
Q: Faulty Goods: What if I have a guarantee?
Q: Unsatisfactory Service: What can I do if I have received a poor service?
Q: Unsatisfactory Service: What details do I need to include in my letter?
Q: Unsatisfactory Service: How can I apply pressure if work is taking too long?
Q: Unsatisfactory Service: At what point can I get someone else in to finish the job?
Q: Unsatisfactory Service: What if the end result of the service is unsatisfactory?
Q: Unsatisfactory Service: The business says there is nothing wrong with the work - what can I do?
Q: Unsatisfactory Service: Must I pay in advance?
The law makes no reference to payment and the business can ask for full payment in advance. It is advisable, if possible, to just pay a deposit as you are then in a stronger bargaining position if things go wrong.
Q: Unsatisfactory Service: I have had a disastrous holiday - can I claim compensation?
Q: Unsatisfactory Service: What is the difference between an estimate and a quotation?
Q: Unsatisfactory Service: I paid for a service on credit - does this make a difference?