Frequently Asked Questions: Trading standards
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Trading standards FAQs
Q: Faulty Goods: What protection does the law give against faulty goods?
Q: Faulty Goods: What can I do if I have bought faulty goods?
If you have bought something, checked it and found it to be faulty, you should contact the retailer and say what the problem is. If this fails to resolve the situation, put the problem in writing to the retailer. If this fails, contact Consumer Direct via www.consumerdirect.gov.uk
Q: Faulty Goods: What details do I need to put in my letter?
Q: Faulty Goods: Can I always insist on a refund/replacement?
Q: Faulty Goods: Do I need to keep my receipt?
Q: Faulty Goods: What is the situation if I bought the goods on credit?
Q: Faulty Goods: I purchased privately, is the law still the same?
Q: Faulty Goods: What if the goods are second hand?
Q: Faulty Goods: What if the goods were in a sale?
Q: Faulty Goods: What if the goods were in a sale?
Q: Faulty Goods: The retailer wants to send the goods back to the manufacturer - can they do this?
Q: Faulty Goods: What if I have a guarantee?
Q: Unsatisfactory Service: What can I do if I have received a poor service?
Q: Unsatisfactory Service: What details do I need to include in my letter?
Q: Unsatisfactory Service: How can I apply pressure if work is taking too long?
Q: Unsatisfactory Service: At what point can I get someone else in to finish the job?
Q: Unsatisfactory Service: What if the end result of the service is unsatisfactory?
Q: Unsatisfactory Service: The business says there is nothing wrong with the work - what can I do?
Q: Unsatisfactory Service: Must I pay in advance?
Q: Unsatisfactory Service: I have had a disastrous holiday - can I claim compensation?
Q: Unsatisfactory Service: What is the difference between an estimate and a quotation?
Q: Unsatisfactory Service: I paid for a service on credit - does this make a difference?