Frequently Asked Questions: Home safety advice
Click a question to reveal the answer.
Home safety advice FAQs
Q: Will I have to pay for this service?
Telecare equipment is free if your assessment shows that you would benefit from the system. If you do not meet our eligibility criteria, you can still get Telecare, but you would need to make your own arrangements. We can give you information about this.
Monitoring and maintenance of Telecare equipment does carry a charge.
However, we want Telecare to remain affordable, so any future charges will be based on an individual's ability to pay.
Q: What happens if an alarm is triggered?
Q: How do you know if an alarm has been triggered?
Q: Do I need a phone line to use Telecare equipment?
Q: Whose responsibility is it to maintain the phone line?
Q: Can I see Telecare in action?
Q: Does a fall detector stop a fall from happening?