Frequently Asked Questions: Home safety advice
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Home safety advice FAQs
Q: Will I have to pay for this service?
Answer:
Sensors are linked to a 'home hub unit' which, if an alarm is triggered, will automatically send an emergency call through your telephone line to our 24-hours monitoring centre.
The sensors monitor all sorts of problems or dangerous situations including:
- Flooding from the bath or sinks
- Parts of the home being too hot (e.g. fire, oven left on) or too cold (e.g. heating not switched on in Winter)
- A build up of carbon monoxide escaping from a faulty gas boiler or fire
- A fall
- Not returning to bed for a period of time
- Not getting out of bed (or a chair) for a long time
- Having wandered outside the home at an inappropriate time
Q: What happens if an alarm is triggered?
Q: How do you know if an alarm has been triggered?
Q: Do I need a phone line to use Telecare equipment?
Q: Whose responsibility is it to maintain the phone line?
Q: Can I see Telecare in action?
Q: Does a fall detector stop a fall from happening?