Frequently Asked Questions: Home safety advice
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Home safety advice FAQs
Q: Will I have to pay for this service?
Q: What happens if an alarm is triggered?
Q: How do you know if an alarm has been triggered?
Answer:
All sensors are linked to a 'home hub unit' which automatically sends an emergency call through your telephone line to our 24-hour monitoring centre.
The home unit allows two-way speech between the centre and the client, and also picks up radio signals sent by sensors placed around the home - these will raise an alert should they detect a potentially dangerous situation.
Q: Do I need a phone line to use Telecare equipment?
Q: Whose responsibility is it to maintain the phone line?
Q: Can I see Telecare in action?
Q: Does a fall detector stop a fall from happening?