Frequently Asked Questions: Home safety advice
Click a question to reveal the answer.
Home safety advice FAQs
Q: Will I have to pay for this service?
Q: What happens if an alarm is triggered?
Q: How do you know if an alarm has been triggered?
Q: Do I need a phone line to use Telecare equipment?
Q: Whose responsibility is it to maintain the phone line?
Answer:
The phone line is a contract between you and your phone company. Problems with phone lines need to be sorted out by either you or your phone company. If the phone line gets disconnected from the alarm, a fault will be indicated on the alarm unit and an alert sent to the monitoring centre.
Q: Can I see Telecare in action?
Q: Does a fall detector stop a fall from happening?