Frequently Asked Questions: Home safety advice
Click a question to reveal the answer.
Home safety advice FAQs
Q: Will I have to pay for this service?
Q: What happens if an alarm is triggered?
Q: How do you know if an alarm has been triggered?
Q: Do I need a phone line to use Telecare equipment?
Q: Whose responsibility is it to maintain the phone line?
Q: Can I see Telecare in action?
Q: Does a fall detector stop a fall from happening?
It doesn't stop a fall from happening, but does ensure the alarm is raised quickly if a fall does occur.
The detector is worn on your belt and detects if you fall over. A fall may mean you are injured, or unconscious, and cannot press the button on your pendant. The fall detector automatically alerts the monitoring centre who will contact the ambulance service. This fast response could save your life or prevent an injury from getting worse.
When used as part of a fall prevention programme agreed with your nurse or therapist, which may also include medication monitoring, improved walking patterns and reduction of trip hazards in the home, the fall detector can increase confidence and reduce the risk of falls.