MySouthend - Council Tax and Housing Benefit

I am new to MySouthend and I need to register

Registering for MySouthend will allow you to have access to the following

  • Online forms to make new claims for benefit, report changes in circumstance, request council tax discounts, exemptions and direct debits, report change of address
  • Your council tax account, your benefit claim or your landlord account once the account has been set up and is live

To register for MySouthend you will need to have an email address. If you do not have one please see our How to Set up an Email Account page. If you need help and assistance to get an email address please see our I need support with setting up a MySouthend account page.

The registration process is quick and simple, if you require further assistance please view the MySouthend Registration Information pdf:

Step 1 – Over 4 stages you will need to enter your email address, name, date of birth, address and then create your password.

Step 2 – An activation email will be sent to the registered email address giving an activation code. Please check your spam folder for this email if you do not see it in your inbox.

Step 3 – Log back into MySouthend or follow the link provided in the email and enter your email address and the password that you created in Step 1.

Step 4 – You will be prompted to the activate your account page. Click the link and enter the activation code from your email and submit. Your account is now live.

Please note: If you fail to complete the registration process and activate your account you will not be able to fully use MySouthend. You will need to complete your registration, activate your account and Add a Service to view these documents as you will no longer receive paper bills or notifications.

Once activated you will be able to use the online forms. These can be found listed under the relevant department in the MyForms section. You will also be able to link any live benefit claims or council tax accounts. If you wish to do this please see the How do I see my council tax account, landlord account or benefit claim information on MySouthend? page.

To register for MySouthend please click here.

Page last updated: 08/06/2017