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Development Control drafted a Customer Service Charter in 2009, which outlines our commitment to provide a high quality planning service (available under Related Downloads).
In addition, the service continually aims to review its processes and procedures taking on board suggestions made by members of the public. See below for a link to 'You Said - We Did'.
As part of our service we hold quarterly forums for developers, planning agents and local councillors in the interests of engaging more effectively with the development industry (see Related Downloads for further details).