Metrology (Weights and Measures)
Although many basic foodstuffs such as bread, butter and flour are required to be pre-packed in certain quantities, consumers have no way of verifying the quantity of products they have purchased, such as the weight of vegetables from a greengrocer, meat from a butcher or the volume of alcohol purchased in a pub.
Trading Standards officers regularly carry out checks on a wide range of instruments used to weigh and measure goods in the public domain to test for their accuracy. Additionally, fuel pumps are tested by Trading Standards Officers for accuracy and to make sure they are sealed to prevent adjustment or fraud.
These checks ensure that both consumers and businesses can be confident of dealing fairly.
If you suspect you may have been sold an item where the weight or quantity is in doubt please call Citizens Advice.
For all consumer and complaints, enquiries and advice, please call the Citizens Advice Consumer Service on 03454 04 05 06 or visit their website at www.citizensadvice.org.uk/consumer.
Page last updated: 26/06/2017