Universal Credit or Housing Benefit

Thinking of contacting us about your Council Tax or Housing Benefit? 

If you register for MySouthend you can have access to your Council Tax bills, make payments, view your account, check your housing benefit entitlement, payment dates and notifications, and now tell us about changes using our new MySouthend forms, all from your secure online account.

To find out more, see the About MySouthend page.

To register, or to sign in to your MySouthend account Click here.

What can I claim for help with Rent and Council Tax

If you are on a low income you could be entitled to have help with paying your rent or council tax. The help that you get and where from depends on a number of factors.

Council Tax Reduction

For help with paying your Council Tax you need to apply for Council Tax Reduction. This scheme is managed by the Benefits department at Southend-on-Sea Borough Council. For further information about Council Tax Reduction please visit our Can I claim Benefit page or go straight to our How to claim page.

Rent

You will either receive help from:

Southend-on-Sea Borough Council Housing Benefit department; or

Department for Working and Pensions Universal Credit department

If you are

  • pension age; or
  • a family with more than 2 children
  • living in a property where you receive support from your landlord or an agency on behalf of your landlord

you will receive help with your rent through the housing benefit scheme administered by the Benefits department from Southend-on-Sea Borough Council. For further information about Housing Benefit and the restrictions that you may face when applying please visit our Can I claim Benefit page.

For all other circumstances you will receive help with your rent through the new scheme Universal Credit administered by the Department for Work and Pensions. Please visit our What is Universal Credit page for important information on Universal Credit and how to claim it.

Page last updated: 19/07/2017