Advice for Private Tenants

For helpful advice on energy efficiency in your home please see our related downloads.

What is the role of the Private Sector Housing Team? 

The private sector housing team provides services, support and advice to privately renting tenants, homeowners and private landlords.

The PSH team work towards ensuring warm, safe, healthy homes for all private tenure residents, improve poor housing conditions which impact upon the health and protection of residents. Poor housing has a direct link to poor health, comfort and mental wellbeing.

What can PSH help with?

  • Fire safety
  • Ineffective or lack of heating
  • Damp and mould growth
  • Trip and falling hazards
  • Dangerous or defective electrics
  • Overcrowding
  • Structual stability
  • Inadequate ventilation
  • Inadequate Lighting
  • Water supply
  • Drainage

How can PSH Help?

Where any properties (HMO or single occupancy) are found to have problems PSH will first seek to resolve these  with the landlord(s) through discussion and by writing to them. However, where the landlord(s) fail to comply, PSH can serve legal notices requiring necessary work to improve or make the property safe.

Harassment and Illegal Eviction

The law makes it an offence to:

  • do acts likely to interfere with the peace or comfort of a tenant or
    anyone living with them; or
  • persistently withdraw or withhold services for which the tenant has
    a reasonable need to live in the premises as a home.

For further information read 'My landlord wants me out' or contact the Private Sector Housing Team if you are concerned about the behaviour of your landlord.

Complaints

When you have an problems with your privately rented property you should: 

  1. Send details of the problems in writing to your landlord or letting agent.
  2. If your landlord or letting agent is a SEAL member (South East Alliance of Landlords, Agents & residents) you should inform SEAL of the problems at info@southeastalliance.org  or ring 07722 600 639.
  3. If the problems remain unsolved, contact the council with details about the problems and your contact information at council@southend.gov.uk.

Complaints about Council owned properties managed by South Essex Homes should be reported to:

Customerservices@seh.southend.gov.uk or by ringing 0800 833 160 or by logging onto www.southessexhomes.co.uk.

Page last updated: 30/05/2017