Dial a ride is a door to door transport service for people with disabilities who are unable to use public transport

Who can use Dial a Ride?

To use Dial a ride you must:

  • Be a member of Dial a Ride
  • Live within Southend
  • Have difficulty using public transport because of disability or qualify under one of the following criteria:
    • Be in receipt of Higher Rate Mobility Component of Disability Living Allowance
    • Be registered blind
    • Be in receipt of Higher Rate Attendance Allowance (for women aged over 60 and men aged over 65)
    • Be in receipt of Mobility Supplement of War Pension.

Applying for a Dial-a-Ride Membership

Membership costs £12 and lasts for 12 months and we will contact you when it's time to renew your membership.

You can apply for a membership online or you can download a form.


  • Under 16s must be accompanied by an adult.
  • You may take someone with you if a seat is available. If you need someone to be with you once you reach your destination, he or she will be sure of a seat. They must travel each way with you.
  • An 'essential escort' is someone who accompanies a member because they are a risk to themselves or other passengers. Essential Escorts are guaranteed a seat and are charged £1 each way. Once you register yourself as needing an essential escort you can no longer travel independently on the bus.
  • Escorts for registered visually impaired people, travel free of charge.

How to book Dial a Ride

Please call 01702 212212 to make a booking.

When can I use Dial a Ride?

Monday to Friday - 09:00 to 17:00
First pick is 9.30 am and the last is 4.45 pm

Where can I use Dial a Ride?

You can use Dial a Ride to go anywhere in the Southend, with the exception of hospital appointments as free transport is provided for these. However, we can take you to visit someone in hospital.


Miles Single Journey return Journey
0 - 1 miles £3.20 £6.40
1 - 4 miles £3.70 £7.40
4 - 6 miles £4.70 £9.40
6 + miles £5.70 £11.40
Additional escort to travel £3.20 £5.20

All care dogs welcome and travel free of charge.


If you need to cancel a booking please call us on 01702 212212 before 9am on the day of booking.

Page last updated: 05/10/2016