MySouthend has recently been upgraded and some customers are required to re-register. Customers affected will receive an email over the coming week with instructions on how to proceed.

Emergency Planning

Priority Service During A Powercut

Sign up for extra support during a power cut

Need extra support during a power cut or know someone else (maybe a relative, neighbour, patient, or friend) that would need extra support during a power cut? You may be entitled to free extra support from UK Power Networks.

Who can sign up?

You need to live in London, the South East of England or the East of England (type in your postcode to check that you live in an area where UK Power Networks own and maintain the electricity cables that deliver electricity).

If you live in UK Power Networks area then the following can apply:

  • Customers who are dependent on medical equipment
  • Customers who are chronically ill
  • Customers with a disability
  • Customers who are visually impaired or blind
  • Customers who are hearing impaired or deaf
  • Elderly customers
  • A nursing or residential home
  • Customers with young babies in household
  • Other cases will be considered too so please get in touch

What support can you get?

  • This doesn’t necessarily mean we can get your power back on more quickly but you will receive:
  • A priority phone number that you can call 24hours a day if you have a power cut
  • A welcome pack with useful advice about preparing for a power cut
  • Regular text message or phone updates during a power cut
  • Extra support from the British Red Cross to visit your home (if you agree)

How to apply

Who are UK Power Networks?

UK Power Networks own and maintain electricity cables and lines across London, the South East and East of England making sure your lights stay on. You don’t pay your electricity bills to UK Power Networks. Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to.

Power cut? Contact UK Power Networks 24 hours a day, 365 days a year

Page last updated: 30/07/2018