Council Performance

We regularly publish how we are performing across a range of areas and services in our Monthly Performance Report which is available here.

We also have identified performance measures that cover the main areas of interest to residents and these are set out below. These measures show performance for the 2016-17 year.

How many people are attending council run or affiliated cultural and leisure activities, facilities or events in Southend?

From April 2016 to the end of March 2017, 4,368,438 people attended council run or affiliated cultural and leisure activities, facilities or events. This includes leisure centres, theatres, museums and libraries.

How quickly are your planning applications decided?

From April 2016 to the end of March 2017, 94.71% of 'other' planning applications were determined within 8 weeks – and achieved our target of 90%.

'Other' planning applications cover householder applications and are those most relevant to local residents. Fast processing is important to ensure applicants can progress developments or make alternative arrangements quickly and efficiently.

How many volunteers?

From April 2016 to end of March 2017, with your help, the number of volunteers hours within cultural services exceeded its target by 4,277 hours (17,277 against a target of 13,000); highlighting the boroughs support of cultural offer in Southend.

Are we getting your enquiries right, first time?

From April 2016 to March 2017, 85.84% of customers were happy with how we handled their enquiries (by phone, face to face and the website) - exceeding our target of 80% - resulting in a better service for you and satisfied customers for us.

Many enquiries can be dealt with online, including making payments, finding a service and making an application.

How clean are your streets?

From April 2016 to March 2017, 94% of streets inspected met the acceptable standard of cleanliness with regards to litter.

Our work to keep the streets clean helps ensure clean and attractive public areas for residents and visitors to Southend. You can report dumped rubbish online using the online form

Page last updated: 25/04/2018