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Visiting the Customer Service Centre

Opening Times and Location

Opening Times

The Customer Service Centre is open to the public between 8.45am and 5.15pm daily, Monday to Friday. At all other times, for emergencies only, an Out of Hours Service operates on 01702 215000.


The Customer Service Centre can be found on the ground floor of the Civic Centre.

More about Visiting the Customer Service Centre

We do not specifically offer a face to face service.

A wide range of services can be accessed online or you can contact us by telephone on the following numbers:

For Housing Benefit, Council Tax Reduction and Council Tax
(including Non-Domestic rates)
01702 215001
For Housing Advice and Choice Based Lettings
01702 215002
For Parking, Highways and Transport 01702 215003
For Planning, development and Building Control
01702 215004
For Environmental Health, trading standards and Licensing
01702 215005
For Waste, Fly Tipping, Fly Posting and Graffiti
01702 215006
For Children's services
(including Education and Children's Social Services)
01702 215007
For Adult Social Services 01702 215008
For Registration services
(Births, Deaths and Marriages)
01702 215009
For Electoral Registration and Councillor enquiries
01702 215010
For Leisure, Culture and Tourism
(including Leisure, Sports Facilities, Libraries, Museums and Parks)
01702 215011

Handing in documentation

If you are handing in documentation in support of your Housing/Council Tax Reduction, Bus Pass or Blue Badge application you will not require an appointment.

Housing/Council Tax Reduction supporting documentation can be emailed to Blue Badge and Bus Pass supporting documentation can be emailed to Please note: supporting documents must be emailed as an attachment and photographs must be emailed in JPEG format.

Viewing Planning Documents

Planning documents can be viewed online unless they were filed before 2006, in which case an appointment to view them at the Customer Service Centre can be made by contacting us on 01702 215004.

Choice Based Lettings

The Customer Service Centre hosts a Choice Based Lettings 'On the Move' Social Housing display where details of available properties can be viewed and kiosks are available to make bids. This is a self service facility and there is no need to make an appointment.  You may also view properties and bid using the Public Access computers available in your local Library.

Council Tax

All Council Tax enquiries are dealt with on the telephone. Alternatively, information about Banding, Payments, Discounts and Exemptions can be found online. You can also report a change, set up a Direct Debit or raise a query using the online forms available.

Access Arrangements

Interpretation, Translation and Transcription

We offer an Interpretation, Translation and Transcription service which includes information in large print, Braille, British Sign Language and many different languages and dialects spoken in Southend.

Disabled Access

Parking for Blue Badge holders is available and the entrances into our building and Customer Service Centre are suitable for wheelchair users. Our facilities comply with the Disability Discrimination Act.

Use of a Hearing Loop is available on request, as is a magnified page reader and signature guide.

Toilet facilities for those with disabilities are available, with access via Radar key which can be requested from the Registration Services Reception, if you do not have your own.

Page last updated: 23/02/2016