Your views on how you think we can improve our services and what you think we do well are important to us. We want to learn from any feedback you give us. You can let us know your comments by contacting us online, or via telephone or email. Alternatively you can complete a customer comments form at the Customer Service Centre.
Complaints
If you have an issue about one of our services which you have been unable to resolve with the relevant Department you can make a formal complaint, which we aim to respond to within 10 working days. We cannot always satisfy complainants but will do our best to deal with complaints sympathetically and helpfully.
Please note, there are separate statutory procedures for complaints relating to adult social services, children's services, schools and parking penalty charges.
Information on how to make a complaint together with relevant forms can be obtained online via our complaints pages or from the Customer Service Centre and any of our main buildings.
Should you not be satisfied with the outcome of your complaint with the Council you will be advised of the avenues open to you to appeal to the Local Government Ombudsman (please see useful websites).
Your local Councillor
A list of Councillors, with their addresses, e-mail addresses and telephone numbers is available via our Councillors section.
Our Customer Charter is available in the related downloads section on the right hand side and can be provided in alternative formats such as Braille, audio-tape, or in large print. Translations in alternative languages are also available. Please contact the Customer Service Centre for more information.