Email and Online contact with the Customer Service Centre
At any time you can e mail the Customer Service Centre using the contact details on the right or by using the online contact forms throughout this website. You will receive an immediate automatic acknowledgement so that you know we have received your enquiry.
Where they have the information available, our staff will send you a reply within 5 working days, sooner if your request relates to a shorter service standard.
If our staff are unable to answer your enquiry, it will be referred to a specialist from the department concerned and you will receive a further e mail letting you know what is happening and advising you of your unique reference number. You will then receive a full reply from the specialist once they have considered your query.
The targets to which Customer Service Centre staff work with regard to e mails and the current performance against target is shown below:
| Service | Response Target | Latest Month (April 2013) | Year to Date |
|---|---|---|---|
|
council@southend.gov.uk (including the 'online contact form' and 'Contact us'. |
100% of e mails will be answered within 5 days* |
100% |
100% |
* Relates to e mails suitable for answer in full by the Customer Service Centre and excludes those referred for specialist reply.
We review our standards annually, if you have comments about them that you would like us to take into account, please get in touch.
Last updated: 1st May 2013