MySouthend - how to log in and create an account

Go to https://my.southend.gov.uk/

You can choose to use MySouthend as a guest by selecting 'continue without registering'.

If you have an account, login using your email address and password

If you have forgotten your password, select 'forgot password'. If we have an account matching your email, you will receive an email containing a one-time link to reset your password. This link is sent from a no-reply mailbox and expires after 2 days.

If you are new to MySouthend, and want to create an account, select 'Create account'

Enter your email address

Enter your first name

Enter your last name

Enter your postcode and select your full address (including any flat number) from the dropdown

Enter a password adhering to the password policy

  1. Passwords must be between 10 and 30 characters in length.
  2. New and confirm password must be same.
  3. Passwords must contain at least one letter and one number.
  4. Passwords must contain at least one special character like !"@$%&()`*,-/:;<=>?_^~{} .
  5. Passwords cannot use repeating characters (e.g. aaa64135).
  6. Passwords cannot contain your Sign-In ID or the part of your e-mail address before the '@'.
  7. Password must be different than your previous password.

Re-enter your password to confirm it.

Tick to confirm you have read the terms and conditions

Select Create account, (a message will be displayed to confirm your registration was successful)

You will also receive an email containing a link to activate your account.

Select 'Activate'

A message will be displayed to confirm activation and provide a link to the MySouthend login page.

Log in using your email address and password used to register.

Contact switchboard and out of hours

Telephone: 01702 215000

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