Billing authority guidance
The Council are no longer accepting applications for this scheme.
The closing date (30 June 2022) for all applications to be received has now passed. No further applications can be accepted.
Payment to Council Tax account
We have made payment to 15,011 accounts today, meaning that £9.9m has been distributed to support 66,369 residents within the borough. A letter has been issued to each of the 15,011 households to indicate how this payment affects their account.
Payment has been made to all accounts known to the team that meet the eligibility criteria (criteria listed below) that the Council have been able to identify using the data held within our systems.
If for any reason you have not received this payment but feel that you meet the eligibility criteria, please contact the department on 01702 215001 at the earliest opportunity. If you use the online service the payment will be showing on your account from 16 August 2022, otherwise please do not contact us until Monday 22 August 2022 (to allow sufficient time to receive the postal confirmation)
Please note the team will do everything to ensure that this payment reaches all intended recipients, but ultimately, if you have not received this payment, it is your responsibility to claim. The department have attempted to finalise the scheme to allow sufficient time for any appeal to be made (From 22 August 2022 through to 30 September 2022) It is important to note however that this scheme must end 30 September 2022, as directed by the government guidance, with all unclaimed money being returned to the government at this time, it is therefore vital that you contact the department promptly to claim the payment, if you have not received this, as no claim, under any circumstances can be honoured after the 30 September 2022.
Discretionary part of this scheme
For more information on the Discretionary Council Tax Energy Rebate scheme please see our Discretionary Council Tax Energy Rebate scheme page.
Eligibility for the scheme
- the property is valued in Council Tax bands A-D or is charged at property band D as a result of the disabled band reduction scheme on 1 April 2022
- a new build property that is awaiting an official band from the Valuation Office, will be assessed for eligibility when the band is provided where the effective date of the band is on or before 1 April 2022
- the property is at least one person’s sole or main residence on 1 April 2022
- the property attracts an occupied charge; or would if it were not for the occupant receiving a 100% reduction due to Council tax Reduction, or by being in the property exemption classes of N (Student), S (persons under 18), U (Severe Mental Impairment) or W (Elderly relative resident in an Annexe) on 1 April 2022
Where the Council has reason to believe the information held at 1 April is inaccurate, payment will be withheld until such time that reasonable steps to determine the correct information have been taken.
Please note that for those not included within the above criteria, a discretionary scheme will also be in operation to support households. Details on this scheme will follow in due course.
Those that are not eligible for the scheme
- a corporate body, local authority, or other body such as a housing association, government or government body (This list is not exhaustive)
- a property that is deemed to be a second home (a furnished property that is not someone’s sole or main residence) on 1 April 2022
- an unoccupied property (a substantially unfurnished property that is not the sole or main residence of any individual) on 1 April 2022
- a property that is in a banding of E or greater that subsequently wins an appeal with the Valuation Office to have their property banded to a qualifying band after 1 April 2022 (even if the new banding applies to a period on or before 1 April 2022)
Period of scheme
The final date of the main scheme (£150 payments) is 30 September 2022, and all payments must be made by this date, any remaining funding will be returned to the government.
The final date of the discretionary scheme is 30 November 2022, and all payments must be made by this date, any remaining funding will be returned to the government.
Impact of payments
Claiming Benefits: All payments made under this scheme are to be treated local welfare provision and will not be taken into consideration as income when calculating income for those households that are in receipt of income related benefits.
Employed: The payment made under this scheme is non-taxable and do not need to be declared
Self-Employed: The payment made under this scheme is non-taxable and therefore there is no requirement for this to form part of your Self-Assessment tax returns
Repayment of any award
Where records relating to the liable taxpayer(s) or residents’ circumstances in respect of 1 April 2022 are retrospectively updated, and such an update renders the payment invalid, a request will be made for the payment to be returned to the Council immediately.
Please note that any payment made in respect of a property that is subject to a retrospective valuation change that results in the property no longer meeting the eligibility criteria will not be reclaimed E.G a Band D property which has a valuation amendment concluded after 1 April 2022 with a revised assigned property band of E or greater effective from a period on or before 1 April 2022)
A person that provides false information or makes a false representation in order to benefit from the Council Tax Rebate may be found guilty of fraud under the Fraud Act 2006. Important note: An individual is only entitled to receive this payment on one property (as the award can only be made to their main property) It is important to note that as part of this scheme a reconciliation of all payments made will be provided to the government, as the Council is operating the scheme on their behalf.
Update on scammers making cold calls
Scammers are cold-calling people asking for their bank details to receive the Council Tax rebate. The Council is conducting an application process for this scheme only. UNDER NO CIRCUMSTANCES will the Council contact for your bank details as part of this process over the phone. If you receive an unexpected text, phone call or email, do not give out your personal information and call the Council directly to confirm if it is genuine.