Visiting the Customer Service Centre

Visiting the Customer Service Centre (CSC)

Opening Times

The CSC is open to the public, Monday - Friday from 8:30am to 5:00pm.


The CSC can be found on the ground floor of the:

Civic Centre,

Victoria Avenue,



Visiting the CSC

A wide range of services can be found online via MySouthend.

You can also contact us by using the following telephone numbers:

  • Housing Benefit, Council Tax Reduction and Council Tax
    (including Non-Domestic rates)

01702 215001

  • Housing Advice and Choice Based Lettings

01702 215002

  • Parking, Highways and Transport

01702 215003

  • Planning, development and Building Control

01702 215004

  • Environmental Health, Trading Standards and Licensing

01702 215005

  • Recycling and Waste, Fly Tipping, Fly Posting and Graffiti

01702 215006

  • Children's services
    (including Education and Children's Social Services)

01702 215007

  • Adult Social Services

01702 215008

  • Registration services
    (Births, Deaths and Marriages)

01702 215009

  • Electoral Registration and Councillor enquiries

01702 215010

  • Leisure, Culture and Tourism
    (including Leisure, Sports Facilities, Libraries, Museums and Parks)

01702 215011

Handing in documentation

If you are unable to email or upload you’re supporting documentation for example:

  • Housing / Council Tax reduction
  • Bus Pass applications
  • Blue Badge applications

A scanning service is available at the Civic Centre between the hours of 10am and 2pm, Monday to Friday.

Council Tax

Council Tax enquiries are dealt with through our MySouthend service.

Disabled Access

  • parking for Blue Badge holders is available

  • the entrances into the building and the  CSC are suitable for wheelchair users

  • our facilities comply with the Disability Discrimination Act

A magnified page reader and signature guide is available at reception.

Toilet facilities for those with disabilities are available, with access via a Radar key. A Radar key can be requested from the Registration Services reception desk, if you do not have your own.


Contact Switchboard and Out of Hours

Telephone: 01702 215000

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