Coronavirus information and guidance

Coronavirus help contact details

Do you need help or advice at this time? Here are some key contacts that you may need if you have questions or need support during isolation.

Have you been sent a government food parcel and need to change or cancel it?

Register online as a vulnerable person, or change your needs 
Or call 0800 0288327

Do you need a prescription that needs collecting?

Contact NHS Volunteers on 0808 196 3646.
Alternatively your doctor can also make a referral on your behalf.

Have you had a government food parcel delivered and want to donate it elsewhere?

Call the coronavirus helpline on 01702 212497 and we will arrange for it to be collected

Do you need support following a bereavement?

Please call Havens Hospices coronavirus crisis bereavement line on 01702 220321

Do you need help organising online shopping?

Supermarkets can be contacted directly on the following numbers

Sainsbury's: 08009 534988

Tesco: 08009 177359

Metrow Foods: 01702 527441

Waitrose: 01702 603403 or 0800 188884

Morrison’s foodboxes: 0345 6116111, option 5

Additional contact numbers

If you are a South Essex Homes tenant, please call them for assistance on 0800 833160

If you have a mental health concern, please contact NHS Mental Health Service for 18+ by dialling 111, selecting the option for mental health crisis.

Alternatively, you can contact Samaritans on 116 123

The Jewish helpline number is 07932 066581

If you are looking for support with business grants please call  01702215022. For other advice about your business, please get in touch with the Best Growth Hub on 01702 417765

If you pay you council tax to Essex County Council, not Southend-on-Sea Borough Council, please call the Essex Welfare Service for assistance on 0300 303 9988

Form additional information on support available to you, near you, visit the Livewell Southend website

Call us

Southend-on-Sea Borough Council has a number of general call lines to help you in different ways. If you need support with any or the following please call us on these numbers

Council Tax, Housing and Council Tax Benefits: 01702 215001

Housing or Homelessness : 01702 215002

Parking, Highways and Transport: 01702 215003

Planning, Development and Building Control: 01702 215004

Environmental Health, Trading Standards and Licensing: 01702 215005

Waste, Fly tipping, Fly posting and Graffiti: 01702 215006

Children's Services: 01702 215007

Adult Social Services: 01702 215008

Births, Deaths and Marriages: 01702 215009

Do you need help with shopping?

Have you run out of food and need help?

Do you need someone to help with dog walking, or going to the post office?

Call the Southend Coronavirus Helpline on 01702 212497 (Mon to Fri 9am to 5pm - closed Good Friday and Easter Monday)

Back to the coronavirus homepage

Contact Switchboard and Out of Hours

Telephone: 01702 215000

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