A guide to Test and Trace

Financial Support : Test and Trace Support Payment

Financial Support 

Test and Trace Support Payment

The Test and Trace Support Payment is for people who are advised by NHS Test and Trace to self-isolate or are a parent or guardian of a child / young person who has been asked to self-isolate, but are unable to work from home and will lose income as a result.

Changes from the 16 August 2021

If you are fully vaccinated and have been identified as a contact, you will no longer be required to self-isolate and are unable to claim from this scheme. If you have received notification that you are required to self-isolate as you have tested positive then please continue.

Who Can Claim – For those advised to self-isolate by NHS Test and Trace?

To qualify for a £500 one off payment under the scheme:

  • you have 42 days from the start date of your isolation to submit your application
  • you must have been asked to self-isolate by NHS Test and Trace either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive, on or after the 28th September 2020
  • you must be employed or self-employed, unable to work from home and will lose income as a result

If you receive one of the following Benefits you could receive a payment from the Main Scheme; Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit, Pension Credit

If you do not receive one of the above stated benefits you could receive a payment from the Council’s Discretionary Scheme.

You do not need to identify which scheme you are applying for, as you will automatically be considered for both.

Changes from the 16 August 2021

From this date, anyone under 18 who is a close contact will be exempt from self-isolation and therefore can not claim from this scheme. If they have tested positive and received notification from NHS Test and Trace Service then please continue.

Who Can Claim – For parents or guardians of a child or young person who has been asked to self-isolate?

To qualify for a £500 one off payment under the scheme the child or young person must have been notified to self-isolate by either

  • the NHS Test and Trace Service
  • notification through their NHS Covid 19 App

You must also meet the below:

  • the child or young persons period of isolation started after the 8 March 2021
  • you have 42 days from the start date of your child’s isolation to submit your application
  • the child is aged 15 or under or 25 or under with an Education, Health and Care Plan (EHC), who normally attends an education or child care setting
  • you must be employed or self employed, unable to work as you have to care for the child, and will loose income as a result

If you receive one of the following Benefits you could receive a payment from the Main Scheme; Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit, Pension Credit

If you do not receive one of the above stated benefits you could receive a payment from the Council’s Discretionary Scheme.

You do not need to identify which scheme you are applying for, as you will automatically be considered for both.

How to Apply

There are 2 claim forms. Please use the appropriate one for the circumstances you are claiming under.

  • adults that have been asked to self-isolate by NHS Test and Trace you can apply online
  • a parent or guardian of a child or young person who have been asked to self-isolate can apply online.

You will be asked to provide evidence in support of your claim. If employed you will need proof of your employment, as well as confirmation from your employer that you are unable to work from home. If you are self employed you will need to provide evidence of your self-assessment tax returns and proof that you cannot run your business without social contact. You must also provide the notification from the NHS "Test and Trace" scheme asking you to self-isolate, this will include a unique ID number or evidence that your child has been asked to self-isolate if applying from that scheme.

If you do not have internet access or would struggle to complete the online application, please call 01702 215841 to request a telephone application. Our phone lines are extremely busy so please keep them free for the most vulnerable if possible. Our phone lines are open from 8:45am to 5:00pm Monday to Friday.

Extra Information

  • even if you make a joint claim for universal credit, you claim the support payment as an individual, so if you and your partner BOTH need to self-isolate and meet the other criteria as above, you can each make separate claims for the £500 payment
  • you can only make one claim for each period of self-isolation
  • if you need to self-isolate again or your child is asked to self-isolate for a separate period, you can claim a subsequent payment, as long as you meet the criteria
  • the payment will not affect your benefits
  • the payments are subject to income tax, but not subject to national insurance contributions
  • anyone who qualifies for this payment will receive it on top of any statutory sick pay they are entitled to

If you have any general enquiries about the scheme or wish to receive copies of either the main or discretionary policy then please email us.

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