How to get help

Family Carers Support During Coronavirus

Information, Advice and Guidance

Southend Carers has a lot of information for carers and professionals on their website, including a carers handbook and a dedicated Coronavirus page that is regularly updated. They also post update on their Facebook page and Twitter page.

If people are unable to find the information they require online (or are unable to access the internet) carers can also contact Southend Carers directly for information, advice and guidance on anything related to their caring role either by email or call 01702 393933 and leave a message and they will call you back.

Dementia Community Support Team

For carers of people with dementia the Dementia Community Support Team are available by telephone / video calling for information, advice and support to anyone with a diagnosis of dementia and those who care for them along with those who may have concerns about their memory or cognition. The DCST can help with many aspects of dementia support including:

  • information about community services
  • information about Covid-19 info line
  • welfare checks
  • day to day activities and occupation
  • support with benefits
  • concerns over lack of appointments with your GP
  • carer concerns and worries / feelings of struggling to cope
  • support for accessing emergency respite

Dementia Community Support Team are available Monday-Friday 9-5, by callng 01702 534772 or email.

Supporting older people and people living dementia during self isolation. This guidance from the British Psychological Society provides information and advice on remaining connected and staying active during the pandemic. The guidance also includes helpful advice on how to help people with dementia understand and follow Covid-19 advice. 

Peer support and Activities to Support Health and Wellbeing

Some carers peer support groups are continuing via Zoom such as a book group, craft group and Obsessive Compulsive Disorder group.

Contact Southend Carers by phone 01702 393933 or email

Trust Links have daily livestreaming activities to promote wellbeing and mental health and connect people to one another (note these are not carers specific):

Monday to Friday

  • 10am wellbeing tips
  • 11am Learn and practice a skill
  • 1pm Live question time
  • 3pm virtual tours and gardening tips from the community garden.

Action for Family Carers are holding a number of online community events for carers over the coming weeks. There are two types of virtual events one on living your life and the other on stress busting. Visit their website to register or more information or call 0300 7708090.

Sport for Confidence are posting videos on their Facebook and Twitter pages for generic seated exercise and circuit training.

For carers who support someone with a dementia diagnosis, Dementia Adventure are offering online Dementia Support Sessions providing practical hints and tips to help you remain occupied and stay connected.

Young Carers 

If you are a young carer and would like to talk to someone for support or to receive an activity pack for you and your family please contact any of the following Southend-on-Sea Borough Council officers:

  • Eleanor Lock: 07789 943430
  • Jackie Byram: 07771 617369
  • Eva Majid: 07464 917877

Southend Carers-Young Carers are offering a temporary listening service for young carers and support for young carer parents via a closed Facebook page. Please text Louise Hart on 07549 682 166 or email to access this support. For more information about young carers and other support we offer for them please visit the Southend Carers website.

Telephone, Befriending and Listening Support

Trust Links is continuing its listening support over the telephone and Skype. Contact Southend Carers on 01702 393933 or email us.

A telephone support service is also available from Southend Carers, with a focus on the isolated, elderly and vulnerable. Please contact Southend Carers on 01702 393933 or email us.

Action for Family Carers also offering a free 'phone consult' service. Fully qualified and experienced trainers can speak to Carers one-to-one to listen, offer support and discuss strategies to help.

For more information go to Action for Family Carers website, call 0300 770 80 90 or email.

Age Concern have opened their befriending support to all people (no longer any age restrictions). This is not carer specific. Contact the Southend Coronavirus Action Line on 01702 212497 or email Age Concern.

Carers Counselling

One to one carers counselling from Trust Links is continuing over the telephone and via Skype. Counselling for carers is available 7 days a week, including evening and weekends (dependent on availability). Contact Southend Carers on 01702 393933 or email us. This counselling is available to all adult carers in Southend.

Therapy For You provide a range of therapeutic support such as online course, one to one support over the phone and CBT. This is not carers specific, for more information visit the Therapy for You website or call 01268 739 128.

Breaks from caring (commonly referred to as respite)

If you are unable to get support from family or friends and need a break from your caring role, SPDNS Homecare can provide respite support from a trained member of staff for any carer. This can be a one off for a few hours to enable a carer to attend, for example, a doctor’s appointment or can be for a longer depending on need. This support is available to all adult carers caring for someone over the age of 18. To access this support please contact Southend Carers via by email or call 01702 393933 and leave a message and they will call you back.

Fair Havens [email protected] can provide overnight respite support to unpaid carers, caring for someone with a life limiting illness in order that they can maintain their physical health and emotional wellbeing. Carers must live with the cared for to access this service. Referrals to the service can be made via systmOne or you can call Fair Havens [email protected] team (you will need the patients NHS number). All patients and carers will be contacted on the same day of referral and a home assessment arranged. The End of life overnight respite service will be available seven days a week from 10pm to 7am.

Exclusion criteria for the service:

  • all patients under the age of 18
  • patients who do not meet the criteria for inclusion on the Palliative Care register and do not have a life limiting diagnosis
  • carer and/or cared for are not residents of Southend or are not registered with a Southend GP
  • carers who do not live with the person they care for

Carers Emergency Planning and Support

We advise all carers to think about creating an emergency plan that sets out what will happen to the person you care for in case you are suddenly not able to care for those you look after at any point in the future.

If you would like support creating a plan, Southend Carers can support adult carers who are caring for someone over the age of 18, to develop an emergency plan to help you plan for the unexpected so their loved one is cared if they are suddenly unable to provide care and support. Please visit Southend Carers website for more information or contact Southend Carers directly either by email or call 01702 393933 and leave a message and they will call you back.

Carers Emergency Plan Services (CERS) is available to provide support for the cared for by a trained member of staff if the carer is suddenly unable to continue providing care because of illness or other emergency. You can register for this service by contacting Southend Carers either by email or call 01702 393933 and leave a message and they will call you back. This service is available for all adult carers caring for someone over the age of 18.

If you are already registered with CERS or you are an adult social care or DIST professional who knows of a carer in need of immediate support, please call Ashley Care 01702 343789 option 5 (Office hours) and 07872 637341 (Out of Office hours) in an emergency.

Online Guidance and Advice For Carers

Significant Care is a free tool designed to help cares sport the early signs of deterioration in the health of those they care for and to make good decisions about what to do to help.  Significant Care has been developed by UCLPartners, in partnership with NELFT, Care City and Basildon and Brentwood CCG

The Department of Health and Social Care has published guidance for carers of adults with learning disabilities and autistic adults during the coronavirus outbreak.

Contact Adult Social Care

Telephone: 01702 215008

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