How to get help

Family Carers Support During Coronavirus

Information, Advice and Guidance

Southend Carers has a lot of information for carers and professionals on their website, including a carers handbook and a dedicated Coronavirus page that is regularly updated. They also post update on their Facebook page and Twitter page.

If people are unable to find the information they require online (or are unable to access the internet) carers can also contact Southend Carers directly for information, advice and guidance on anything related to their caring role either by email or call 01702 393933.

Carers UK also provide information and support. You can contract them by phone on 0808 808 7777 from Monday to Friday, 9am – 6pm or by email. The Carers UK website also includes a lot of information and advice.

Age Concern can provide information on a range of social activities that are available and sources of support to help with mobility and handyman services. Please call 01702 345373 or email

Dementia Community Support Team

For carers of people with dementia the Dementia Community Support Team are available by telephone / video calling for information, advice and support to anyone with a diagnosis of dementia and those who care for them along with those who may have concerns about their memory or cognition. The DCST can help with many aspects of dementia support including:

  • information about community services
  • information about Covid-19 info line
  • welfare checks
  • day to day activities and occupation
  • support with benefits
  • concerns over lack of appointments with your GP
  • carer concerns and worries / feelings of struggling to cope
  • support for accessing emergency respite

Dementia Community Support Team are available Monday-Friday 9-5, by calling 01702 534772 or email.

Peer support and Activities to Support Health and Wellbeing

Some carers peer support groups are continuing such as the Walk and Talk group (face-to-face), Care to Read book group (face-to-face), Eating Disorders Group (on WhatsApp and email), and Yoga (on Zoom). Contact Southend Carers by phone 01702 393933 or email

Action for Family Carers have a number of free sessions and activities to support the wellbeing of carers across every district of Essex, including Southend.

Visit their website to find out more or call 0300 7708090.

Sport for Confidence Support for Carers - Come an join our carers community whilst trying our a new activity. Sport for Confidence are offering the following sessions for carers in Southend. All sessions are currently online via zoom:

  • Monday 10am – Focus Fitness via Zoom, a strength based workout using every day objects
  • Monday 12pm – Seafront Walk and Talk, meet at Tides of Chalkwell/Surf Cafe
  • Thursdays 10am – Love to Move, via zoom.  An age and dementia friendly seated gymnastics programme
  • Thursdays 11:30am - Natter in Nature. Meet at Southchurch Park Cafe

Each session are tailored to the needs of the group with support from a coach and occupational therapist. You are welcome to come by yourself or you can bring the person you care for.

Sport for Confidence, Southend on Sea also provide free 1:1 consultation with an Occupational Therapist and specialist coach to discuss you and your loved one’s physical activity needs, help you to identify appropriate goals and support you along your journey

If you would like to attendan activity or enquire about 1:1 please contact Siobhan Fuller on 07719557862 or email.

For carers who support someone with a dementia diagnosis, Dementia Adventure are offering online Dementia Support Sessions providing practical hints and tips to help you remain occupied and stay connected.

Everyone Health offers free help, advice and support with every aspect of health, fitness and wellbeing – not just to support your physical health but mental wellbeing too.  Their services are free for people aged 16 and above in Southend. Example of support available:

  • Health trainer - opportunity to work with a health trainer who can help you to set realistic health related goals and offer support and understanding every step of the way
  • Physical activity – support from highly trained instructors to help you increase your activity
  • Weight management – support to help you eat more healthily and maintain a healthy weight

For more information contact Everyone Health at 0333 005 0095 or by email.

Young Carers 

If you are a young carer and would like to talk to someone for support please contact any of the following Southend-on-Sea Borough Council officers:

  • Eva Majid: 07789 943430
  • Jackie Byram: 07771 617369

Southend Carers also provide support for young carers. Please visit the Southend Carers website for information about their Young Carers Project, email us or call 01702 393933.

Telephone, Befriending and Listening Support

A telephone support service is also available from Southend Carers, with a focus on the isolated, elderly and vulnerable. Please contact Southend Carers on 01702 393933 or email us.

Age Concern are providing telephone befriending support to anyone over the age of 50. This is not carer specific. Please call 01702 345373 or email

Carers Counselling

One to one counselling from TrustLinks is continuing over the telephone, Skype and some face-to-face appointments. One to one counselling from Southend Carers is continuing over the telephone, online and a staggered return to face-to-face appointments. Contact Southend Carers on 01702 393933 or email. This counselling is available to all adult carers in Southend.

Therapy For You provide a range of therapeutic support such as online course, one to one support over the phone and CBT. This is not carers specific, for more information visit the Therapy for You website or call 01268 739 128.

Breaks from caring (commonly referred to as respite)

If you are unable to get support from family or friends and need a break from your caring role, SPDNS Homecare can provide respite support from a trained member of staff for any carer. This can be a one off for a few hours to enable a carer to attend, for example, a doctor’s appointment or can be for a longer depending on need. This support is available to all adult carers caring for someone over the age of 18. To access this support please contact Southend Carers via by email or call 01702 393933.

Carers Emergency Planning and Support

We advise all carers to think about creating an emergency plan that sets out what will happen to the person you care for in case you are suddenly not able to care for those you look after at any point in the future.

If you would like support creating a plan, Southend Carers can support adult carers who are caring for someone over the age of 18, to develop an emergency plan to help you plan for the unexpected so their loved one is cared if they are suddenly unable to provide care and support. Please visit Southend Carers website for more information or contact Southend Carers directly either by email or call 01702 393933.

Carers Emergency Plan Services (CERS) is available to provide support for the cared for by a trained member of staff if the carer is suddenly unable to continue providing care because of illness or other emergency. You can register for this service by contacting Southend Carers either by email or call 01702 393933. This service is available for all adult carers caring for someone over the age of 18.

If you are already registered with CERS, please call Ashley Care 01702 343789 option 5 (Office hours) and 07872 637341 (Out of Office hours) in an emergency.

Online Guidance and Advice For Carers

Significant Care is a free tool designed to help cares sport the early signs of deterioration in the health of those they care for and to make good decisions about what to do to help.  Significant Care has been developed by UCLPartners, in partnership with NELFT, Care City and Basildon and Brentwood CCG

The Department of Health and Social Care has published guidance for carers of adults with learning disabilities and autistic adults during the coronavirus outbreak.

Contact Adult Social Care

Telephone: 01702 215008

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