Just about managing

Are you in financial hardship? Are you just about managing?

Has your income decreased or changed and you are not sure what to do?

Are you struggling to make ends meet?

You may be eligible for the financial support on this page.

Cost of living support

Cost of Living Support announced with effect from 25 May 2022 - Cost of living support factsheet: 26 May 2022 - GOV.UK (www.gov.uk)

Help for Households Campaign

Retail deals and discounts to help families over the summer holidays have been announced as part of the government’s Help for Househollds Campaign.


Unsure what benefits you can claim, complete this online calculator with your current information to find out what and how you can claim.

Pension Credit

If you are of pensioner age and not in receipt of Pension Credit use this online calculator to see if you are eligible, this could boost your income up to £3,300 a year Pension Credit calculator - GOV.UK

Food and fuel

There are a few ways you can access food and fuel if you find yourself in need.

Citizens Advice Southend may be able to help with food vouchers or to access with assistance for switching fuel provider and reviewing hardship.

Email: southendinfo@citizensadvicesouthend.org.uk

Direct telephone number: 01702 456352 or 01702 456366

The Essential Living Fund may be able to help with short term 1 off emergencies with a food and fuel award.

Energy costs

Council Tax energy rebate scheme of £150

The Government have provided a support package to help households with the increase in energy cost, please follow our pages to see if you are entitled: Council tax rebate of £150.

Local Energy Advice Programme

Our LEAP page has more information on this programme if you are struggling to pay your bills and find your home is cold LEAP (Local Energy Advice Programme)

Warmer Homes

The scheme aims to help low-income homes keep warm by improving the energy efficiency rating and reducing energy bills.

It is open for households with a yearly income under £30,000 and the energy efficiency rating of the house must be E, F or G.

For more information please see the Warmer Homes website.


Anglian Water’s specially trained extra care support team can create personalised payment plans to help our customers budget, provide some breathing space if they need some extra time to pay, as well as guide them towards other help and benefits available

They also provide a range of free practical support services through their Priority Services Register. Priority Services in place to help lots of people with different needs and is completely free. By signing up, they are made aware of a customer’s circumstance (for example, if they’re living with a disability or going through a life change) and can tailor services to better support peoples needs.

  • prioritise their needs if there’s an interruption to their water supply
  • help protect customers against bogus callers
  • communicate in different languages, including British Sign Language
  • send bills in alternative formats, including large print, audio and braille
  • knock and wait, giving customers longer to get to the door

Housing cost - rented accommodation

If you are living in rented accommodation and on a low income you may be entitled to help with your housing costs, depending on your circumstances you may have to make this claim from the Department of Works and Pension or the Local Council.

Council tax reduction - making claims

Has your income decreased and now you are struggling to pay your Council Tax Bill, you could be entitled to a reduction in your Council Tax.

Rent arrears - discretionary housing payments

If you have a rent a top up that you are unable to pay or you considering moving to a more affordable rented accommodation? You may be entitled to help from the Discretionary Housing Payment scheme if you are currently in receipt of Housing Benefit or receive the Housing Element in your Universal Credit Payment.

Debt, income and financial support

Our Managing Debt page has details of various money advice support groups.

Citizens Advice Southend can help with Debt advice, maximisation of income, help to claim Universal Credit:

Email address: southendinfo@citizensadvicesouthend.org.uk

Direct telephone number: 01702 456352 or 01702 456366

Mental health

Please follow the links shown below for guides to Adult and Children Mental Health Services.

Livewell Southend

Livewell Southend is a health and wellbeing self-serve website that provides information and advice on how to stay well plus details on Community Groups, Organisations and details of services that can support all kinds of needs.

Contact Benefits

Telephone: 01702 215001

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