Warning after bogus taxman defrauds Southend woman of £2k Monday 8th April 2019
Published Monday, 8th April 2019
Trading Standards officers are urging residents to be vigilant against a “sophisticated and high pressure” scam that saw a bogus taxman dupe a Southend resident out of £2k of her savings.
The Kursaal resident, who works as a self-employed music teacher, received an automated phone call at around 2.30pm on 23rd March, saying that HMRC was filing a lawsuit against her for an unpaid tax debt and that she needed to speak to a case worker.
Her call was then transferred to a bogus HMRC officer, who told her that HMRC had audited her and secured an arrest warrant over a fake debt of more than £13,800. He said she could stop further actions if she made an immediate payment against the debt.
After more than two hours on the phone, she then transferred the money to the scammers. It was later that evening that she realised she had been conned and reported it to Action Fraud.
“I usually keep myself vigilant against scams but I hadn’t actually heard of this one and it was so convincing to begin with,” she said.
“It came at the perfect time for the scammers because I’d recently been in contact with HMRC about self-assessments, so it didn’t seem entirely out of the ordinary that they would be contacting me.
“They did a lot to keep me in a state of panic the whole time they were on the phone with me. At the time, I just wanted to stop the threat of being arrested for tax debt and I ended up overlooking a lot of red flags.”
“It may sound odd, but when I found out it was a scam, my immediate feeling was one of relief as I knew I wasn’t going to be arrested. That’s how shaken I was at the time. But I’m also kicking myself for having fallen for it.”
Last month, HRMC revealed that it received more than 60,000 reports of scam calls in the six months leading up to January 2019 – an increase of 360% compared to the previous six months. Many of them followed the pattern described by the Southend resident.
Carl Robinson, Director of Public Protection at Southend-on-Sea Borough Council, said: “This is a sophisticated and high-pressure scam that has tricked at least one local resident out of her hard-earned savings.
“The reality is that there may be many other local people who have fallen victim to it whom we are simply unaware of.
“I strongly urge local people to be on guard against this scam and never to hand out bank details, PIN numbers or passwords over the phone.”
How the scam works
According to the website moneysavingexpert.com, victims of the scam have reported scammers ringing to tell them that they are suspected of tax fraud and are about to be arrested.
Calls often come from a number similar to an HMRC one. In some cases victims have reported scammers 'cloning' an HMRC number, so that a genuine HMRC number appears on the screen. This is known as 'number spoofing' and is something Action Fraud – the UK's national reporting centre for fraud – has previously warned about.
The fraudster will then ask their victim to confirm details, such as their name and postcode, before telling them how much they 'owe'. If challenged, fraudsters then begin to give elaborate threats, for example claiming that they are dispatching police officers to arrest them, or that they will freeze their passport – neither of which they can do.
Victims are then pressured into giving their card details, which enable the scammers to take money from their account.
How to protect yourself from scam calls
HMRC has issued the following guidance to people to stop them getting caught out:
- Recognise the signs. Genuine organisations like banks and HMRC will never contact you out of the blue to ask for your PIN, password or bank details.
- Stay safe. Don't give out private information, reply to text messages, download attachments or click on links in emails you weren't expecting.
- Take action. Forward suspicious emails and details of calls claiming to be from HMRC to firstname.lastname@example.org and texts to 60599, or contact Action Fraud on 0300 123 2040 if you suffer financial loss.
The Gov.uk website also has more info on how to avoid and report scams.
A video about the scam, produced by Which?, can be viewed here: