Survey asks Southend residents to help shape independent Healthwatch service

A survey is looking to find out what the people of Southend want from an independent health and social care watchdog.

Red heart and medical equipment

Healthwatch are the independent champion for people who use health and social care services and are in place to make sure that those running services put people at the heart of care. The organisation does this by receiving and collecting information from the public. This data is then used to influence, shape and challenge any issues, to get services right for the future.

Healthwatch is set up in two distinct ways; at a national and a local level. The current Healthwatch Southend contract (the local level for the borough of Southend-on-Sea) is due to end and Southend-on-Sea Borough Council are particularly keen to engage its residents, to ensure a new service meets the needs of the community, as well as to use people’s views to shape the service going forward.

A survey is available for all people in Southend to take, to let their voice be heard. This questionnaire has been devised in two parts. The first section is for people who have used Healthwatch Southend and who can help the council understand how the current service model is working; and the second part is for everyone (including those of you who have not used the service).

Cllr Trevor Harp, cabinet member for health and adult social care, said: “Healthwatch are available to listen to what people like about health and social care services and what they think could be improved. No matter how big or small the issue, they want to hear about it. If you live in the borough of Southend-on-Sea, please ensure you complete this survey which will be used to shape the future of the service”.

The survey can be taken through our Consultation portal.

Published: 12th March 2020

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