Waste survey is live – and we want to hear your views

Residents views are being sought on waste collections and recycling services in the Borough as part of an upcoming survey from Veolia, the council’s recycling and waste partner.

Veolia Logo

Veolia is launching a month-long survey from Monday 21 September, seeking local people’s feedback on recycling and waste collections, street and beach cleansing, household waste and recycling centres as well as the information the company provides about its services and its overall customer service. 

The survey results feed into future plans for recycling and waste collections in the Borough. Results will be compared against last year’s survey in 2018, where over 5,000 residents participated

Cllr Carole Mulroney, cabinet member for environment and planning, said: “Veolia collects around 31,000 tonnes of recycling and 42,000 tonnes of residual waste from homes in Southend every year. They also clean our beaches, run our household waste recycling centres, sweep our streets, clean our public toilets, clear up after fly-tips and grit our roads in winter.

“It’s a huge logistical challenge that impacts on every resident in the town, and keeping the town clean, tidy and inviting is critical to our local economy.

“Residents often praise the hard work of the staff and I am keen for as many residents as possible to participate in this survey so that Veolia can gain a better understanding of what residents want to see from their service.”

Stuart Atkinson, Contract Manager for Veolia, said: “Our team in Southend work hard to provide residents with good quality recycling, waste and street cleansing services. We also want to ensure that residents receive the right information to make the most of their services. It is important to us to know if residents’ expectations are satisfied and how we could further improve the services to make them even more efficient in the future."

During the survey, 35,000 properties across Southend-on-Sea will receive a paper survey form that can be completed and returned in a freepost envelope by post.

There is also an online version of the survey available, which can be completed by any resident who wants to give their views. This can be found on our Recycling and Waste homepage from midday on Monday 21 September.

Published: 21st September 2020

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