How to Request a Social Care Assessment

Adult social care services are for people aged over 18 who need help and support. We aim to keep you as independent as possible with a good quality of life. We will ask you for information about yourself and speak to others who are involved in supporting you. Together, we will look at the things you can manage and the help you get already, before considering what support you might need.

You can ask for help by either calling us on 01702 215008 option 1 or completing a self-assessment online.

If you need palliative care, you may be able to get free care through NHS Continuing Healthcare.

See our SHIP website for support groups.

Do you qualify for support?

We will look at the risk to your health, independence or safety if you did not receive any support from us. There are four types of risk:

Critical risks

  • Life is, or will be, threatened.
  • Significant health problems have developed or will develop.
  • There is, or will be, little or no choice and control over vital aspects of the immediate environment.
  • Serious abuse or neglect has occurred or will occur.
  • There is, or will be, an inability to carry out vital personal care or meals provision.
  • Vital involvement in work, education or learning cannot or will not be sustained.
  • Vital social support systems and relationships cannot or will not be sustained.
  • Vital family and social roles/responsibilities cannot or will not be undertaken.

Substantial risks

  • There is, or will be, only partial choice and control over the immediate environment.
  • Abuse or neglect has occurred or will occur.
  • There is, or will be, an inability to carry out the majority of personal care or domestic routines.
  • Involvement in many aspects of work, education or learning cannot or will not be sustained.
  • The majority of social support systems and relationships cannot or will not be sustained.
  • The majority of family and social roles and responsibilities cannot or will not be undertaken.

Moderate and Low risk

  • We do not provide funding or support if your needs fall into these categories. We can give you information and advice about the types of support that are available.

Page last updated: 01/06/2017