Contact us


You can choose to register for MySouthend where you can access to your Council Tax bills, make payments, view your account, check your housing benefit entitlement, payment dates and notifications, and now tell us about changes using our MySouthend forms, all from your secure online account.

To find out more, see the About MySouthend page.

Register, or sign in to your MySouthend account.

Telephone and email

Opening Hours: Monday to Friday 08:45 to 17:00

For emergencies, out of hours and switchboard, our contact number is 01702 215000.

Writing to us

Southend-on-Sea City Council
Civic Centre
Victoria Avenue

Media enquiries

If you are contacting us about a media enquiry please get in touch with our Media and Communications service directly.

Contact a Councillor

To find contact information for Members of our Council, please see our Directory of Councillors.

Comments, Complaints and Compliments

We want to keep improving and your feedback is a valuable source of information for monitoring our performance, highlighting the areas where you think we can improve as well as recognising the things you think we do well. Information about how you can do this can be found on our Comments, Compliments and Complaints page.

Counter Fraud and Investigation team

If you want to report a fraud against the Council:

Contact Switchboard and Out of Hours

  • Phone: 01702 215000

Council Tax

Housing and Council Tax Benefits

Business Rates

Housing Advice and homelessness

Housing Choice Based Lettings

Parking, Highways and Transport

Planning, Development and Building Control

Environmental Health, Trading Standards and Licensing

Waste, Fly tipping, Fly posting and Graffiti

Children's Services (including Education and Children's Social Services)

Adult Social Services

Registration Services (Births, Deaths and Marriages)

Electoral Registration and Councillor Enquiries

Leisure, Culture and Tourism (including leisure/sports facilities, libraries, museums and parks)

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