Recycling and Waste - If your collection day falls on Good Friday (30th March) we will collect your recycling and waste on Saturday 31st March.

Your collection day will not change following the Easter Bank Holiday weekend.


Are you homeless or at risk of losing your home?

Being homeless doesn't just mean you have nowhere to live at all – you can be homeless if you:

  • have a home but you cannot return to it because you, or a member of your family would be at risk of violence
  • have a home but have been locked out and cannot get in
  • have a home but it is unreasonable for you to continue to live there
  • have a moveable home, for example a boat or a caravan and you have nowhere to put it legally.

What to do if you're homeless 

Click here to complete the Southend Borough Council Housing Options Wizard. This form will take about 10 to 15 minutes to complete and, by taking account of your circumstances, will produce an action plan highlighting suitable housing options for you to consider. The action plan will give details of what you need to do to try to find a new home. Please be aware that if you don’t have a priority need, we can’t help with accommodation under the homeless legislation. We can give you advice about getting the help that you need. Please see below for details of what makes you a priority need.

Priority Need

You may have priority need if you:

  • have at least one dependent child
  • are 16 or 17 years old
  • are pregnant
  • have become homeless because of violence or threatened violence against you
  • have become homeless as a result of a disaster such as a fire or flood
  • are vulnerable as a result of old age, mental illness, physical disability, having been in care, leaving HM Armed Forces, prison or hospital.

Contact the Housing Options Team online, or by email, telephone or letter (our details are at the foot of this page), however we will expect you to have completed the Housing Options Wizard, if at all possible, before contacting us.

If you are homeless in an emergency you can telephone 01702 215000.

If you are homeless or you are worried about becoming homeless, you should contact the Housing Options Team as soon as possible so we can advise you about your options. You can also use Southend Borough Council’s Housing Options Wizard. Enter your details and look at what housing options may be suitable for you.

Further information

Preventing homelessness

Our aim is to prevent homelessness whenever possible and we will help you to keep your home whenever we can. We can provide:

  • advice if you rent your home and help you when negotiating with your landlord to delay or to stop you becoming homeless
  • benefit advice to maximise your income
  • debt advice and we can also contact your landlord/mortgagor if debt problems are threatening your home
  • referrals to other agencies for advice and support.

What we will do when you contact us

Losing your home can be a difficult time but most people do find somewhere else to live. The longer you leave it, the harder it will be to find a new home. If you are homeless or threatened with becoming homeless, you should complete the Housing Options Wizard and then contact us as soon as possible.

If you:

  • are eligible for housing assistance
  • are Homeless
  • have a priority need
  • and have a local connection to Southend, we will find you somewhere temporary to live.

You have a local connection with Southend if:

  • You have lived in the Borough for at least 6 of the last 12 months or 3 out of the last 5 years
  • You have a close relative (parent, adult child, brother or sister) who has lived in Southend for the past 5 years.
  • You have a permanent job in Southend
  • You are connected to Southend for some other special reason
  • You have a local connection with another area but someone in your application might experience domestic violence if they return there
  • You are not connected to any council in this country

If you don't have a local connection with Southend you will be referred to the Council where you do have a local connection (unless you would be at risk of violence in that area).

If there is nothing that can be done to prevent your homelessness you may be given an appointment to make a homelessness application. To find out what happens next please see the Homelessness Guide


There is a right of appeal if you do not agree with a decision that we make. You can get advice through the Housing Options service, Citizens' Advice Bureau or from a solicitor. 


Contact 01702 215000 option 1 then option 2.

Page last updated: 15/11/2017