Housing Benefit Overpayments

Thinking of contacting us about your Council Tax or Housing Benefit? 

If you register for MySouthend you can:

  • view your council tax bills
  • make payments
  • view your account
  • view your housing benefit entitlement
  • view payment dates and notifications
  • tell us about any changes using our new MySouthend forms, all from your secure online account

To find out more, see the About MySouthend page.

Register, or sign in to your MySouthend account.

If you get too much Benefit it is called an overpayment. We recover all overpayments unless they are caused by an official error so we could not expect you to know you were being overpaid.

If you cannot afford to repay your overpayment in full you will need to contact us. We will then tell you your repayment options, you might have to complete an Income and Expenditure form, In some cases we may refer you to Step Change Debt Charity for further advice. 

If you are working we may claim back the overpayment through your employer. Further information about how we will do this can be found in our DEA section for employers link in our related downloads.

If you have a Housing Benefit overpayment and you are then moved onto Universal Credit. The overpayment will be passed over to the DWP. Arrangements will then be made to recover the overpayment via deductions from Universal Credit.

For further advice please visit our Universal Credit information page

Contact Benefits

Telephone: 01702 215001

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