The planning agreements linked to the runway extension required the Airport Company to set up a Noise Complaints Handling Service. As a result, the Airport Company now has a Noise Manager and a complaints procedure agreed with the Council.
The Council itself is not responsible for handling noise complaints about the Airport, which should all be taken up with the Airport Company in one of the following ways:
By submitting a complaints submission form located on the airport website.
By writing to:London Southend Airport Company Ltd,
Southend on Sea,
All comments regarding noise at the airport will be recorded by the Airport Company and entered on a Noise Complaint Database. Complaints will be reported annually to the Airport Consultative Committee (ACC) who will monitor the complaints and the Airport Company’s responses and complaint resolution.