Pay your Sundry Debtor Account

You can pay online or on the phone using a credit or debit card.

We accept:

• Mastercard
• Visa (not Visa Electron)
• Switch/Maestro

To pay online please use our online payment system.

Debtors on Invoice

Debtors on Account

To pay over the phone call the 24 hour automated payment line on 08702 406650. Calls are charged at the National Rate as charged by your telephone provider.

Calls to this number are charged at 1 pence per minute.

There may also be additional charges incurred by your own telephone provider.

Direct Debit

If you pay by direct debit, we will automatically claim the instalment from your bank account on the agreed dates. Please note that not all Sundry Debtor Accounts can be paid by Direct Debit.

You can set up a direct debit by:

• completing and returning the direct debit form found in related downloads
• contacting the Accounts Receivable Section on 01702 215797 to discuss whether Direct Debit is available and to request that a mandate is sent to you

If the payment amount or date changes we will tell you 10 working days before your payment is meant to come out of your account.

If an error is made by us or your Bank/Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a direct debit at any time by writing to your Bank or Building Society. Please also send a copy of the letter to us.

At The Bank

You are likely to be charged an extra fee for paying at the bank (other than Barclays branches within the Borough).

To pay at the bank you need to quote your Customer Number (beginning with ‘C’) or your Invoice Number (6 digits).

You will also need the Council's bank details.

• Sort Code: 20-79-81
• Account No: 20145904
• Account Name: General

You will also need to tell the bank the amount being paid.

Cheque

Send a cheque (made payable to Southend Council) quoting your full name, address and Customer Number (beginning with ‘C’) or your Invoice Number (6 digits) to,

Standing Orders

You can also pay by setting up a standing order. To set up a standing order, with every payment you need to quote your Customer Number (beginning with ‘C’) or your Invoice Number (6 digits).

You also need the Council's bank details.

• Sort Code: 20-79-81
• Account No: 20145904
• Account Name: General

With a standing order it is your responsibility to make sure that the correct amount is paid and that you pay your instalments on time.

Standing order payments can take up to 7 days to reach us after leaving your bank account.