General Information

General Information and Contact Numbers

Social Services Emergency Duty Team (EDS)

Out of Hours: 0345 606 1212

(Weekdays: 5.30pm to 6.30am)

(Weekends & Bank Holidays 24hr cover)

POLICE, AMBULANCE, COASTGUARD & FIRE

999: Emergency assistance only

101: Non-emergency enquiries

Polic Stations: 101 ask for the police station you require

NHS 111: Non-emergency health issues

Crime Stoppers: 0800 555 111 or visit the Crime Stoppers website.

Paypoint Outlet: 0800 310 0000 (free phone) or 0845 760 0633 (5p per min)

Department of Work and Penions (DWP): 0843 504 7178 (charges apply)

DWP covers:

  • Job Centre Plus,
  • The Pension Service 
  • General Enquiries
  • Disability and Carers Service
  • The Child Maintenance Group

Job Centre Plus: 0845 604 3719 (charges apply)

Dencora Court
Tylers Ave,
Southend on Sea
SS1 2AP

Universal Credit: 01702 215001

Benefits Enquiries 

NI Number Application Line: 0345 600 0643 (Over 20 years old) Monday to Friday 8am – 6pm

NI Number Helpline: 0300 200 3502 (15 years old & 9 months to 20 years old)

If you have lost you NI Number or need a letter confirming NI Number, call the NI Number Helpline.

Council Services

Southend-on-Sea’s Council Switchboard: 01702 215000

Housing Advice and Choice Based Lettings: 01702 215002

Leisure, Culture and Tourism: 01702 215011

Adult Social Services: 01702 215008

Children's Social Services: 01702 215007

Youth Offending Service: 01702 534300

Probation Service: 01702 337998

Emergencies, Out of Hours and Switchboard: 01702 215000

Hospitals and Sexual Health Clinics

Southend University Hospital: 01702 435555

Spire Wellesley Hospital: 01702 462944

Better2Know STD Testing: 0203918 3541

Contraception & Sexual Health: 01702 456860

Marie Stopes UK Southend: 0345 300 3740

NHS Kingsley Ward Centre: 01702 577110

Citizens Advice Bureau

1 Church Road
Southend-On-Sea
SS1 2AL

Telephone: 0344 477 0808

Legal Services

Refugee Legal Centre

Solicitors - List provided on request

Court Services

Magistrate Court and Family Court

The Court House,
80 Victoria Avenue,
Southend-On-Sea
SS2 6EU

Telephone: 01245 313300

Advice and Community Agencies

Equality and Diversity within Southend: 01702 215000

Joint Council for the Welfare of Immigrant: 020 7251 8708

SOS Domestic Violence Projects: 01702 302333

Domestic Abuse Services: 01702 344329

GALOP Domestic Abuse Support: 0800 999 5428

Victim Support: 0300 332 1000

National Drugs Helpline: 0800 776 600 - Freephone

Narcotics Anonymous: 01702 466340

National Aids Helpline: 0800 567 123 - Freephone

Quit Smoking: Freephone - 0800 085 6258

Southend’s Information Point (Ship) and Directory of Services for Adults, Children and Families

Page last updated: 12/04/2019