Wheelchair accessible vehicles

Wheelchair accessible vehicles are licenced through Southend-on-Sea City Council.

Drivers of wheelchair accessible taxi's (hackney carriages) and private hire vehicles have a legal duty to carry wheelchair passengers and passengers with assistance dogs.

Drivers cannot charge extra for carrying a wheelchair or an assistance dog.

Driver's duties are:

  • to carry the passenger while in the wheelchair
  • if the passenger chooses to sit in a seat rather than the wheelchair, the driver is required to load and unload the wheelchair into the vehicle
  • to take such steps as are necessary to ensure the passenger is carried safely and in reasonable comfort
  • to give the passenger mobility assistance as reasonably required
  • to load the passenger's luggage in or out of the vehicle
  • if the passenger wants to remain in the wheelchair, they are required to make sure this is possible to enter and exit the vehicle

The only circumstance when a driver can refuse to take a wheelchair passenger or a passenger with an assistance dog is if they have an exemption notice.

The only grounds for exemption are medical, or that a physical condition makes it impossible or unreasonably difficult for a driver to comply with this duty.

Medical exemption

We may issue a medical exemption to any of our licenced drivers for a fixed amount of time.

The licenced driver will be issued with a medical exemption certificate stating that they are currently exempt and the expiry date of their exemption.

The licenced driver must produce this certificate if requested.

Complaints

All complaints relating to travel within a Southend-on-Sea City Council licenced vehicle are to be reported as soon as possible.

If you have a complaint regarding a recent experience you can contact us by:

  • registering a complaint online
  • phoning us on 01702 215005
  • writing to the licensing department at: Licensing Office, Department for Place, Southend-on-Sea City Council, Floor 13 Civic Centre, Victoria Avenue, Southend-on-Sea, SS2 6ER

List of wheelchair accessible vehicles in Southend

In accordance with Section 167 of the Equality Act 2010 Southend-on-Sea City Council has produced and will maintain a list of licensed hackney carriage or private hire vehicles which are fully wheelchair accessible. This means that a passenger can travel in the vehicle whilst seated in their wheelchair. The list of those licensed vehicles which are currently fully wheelchair accessible is available below or in hard copy from the council offices and is designated for the purposes of Section 165 of the Act.

For further information about the statutory guidance on access to taxis and private hire vehicles for disabled users please visit GOV.UK.

Vehicle licence Vehicle make Vehicle model Licence type Operator Phone number
3 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
12 LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
27 Volkswagen Caddy Hackney Carriage Andrews Taxi 01702 200 200
30 Peugeot Expert Hackney Carriage Triple 3 Triple 4 01702 333 444
65 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
89 Toyota Corolla Hackney Carriage AC Radio Cabs 01702 33 44 55
91 LTI TX4 Hackney Carriage Independent 01702 33 44 55
93 Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
100 Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
120 Citreon Berlingo Hackney Carriage Triple 3 Triple 4 01702 333 444
134 Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
159 Ford Tourneo Hackney Carriage Triple 3 Triple 4 01702 333 444
183 Peugeot E7 Hackney Carriage Triple 3 Triple 4 01702 333 444
185 Dacia Jogger Hackney Carriage Triple 3 Triple 4 01702 333 444
186 Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
187 Peugeot Horizon Hackney Carriage AC Radio Cabs 01702 33 44 55
188 Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
191 Peugeot Horizon Hackney Carriage Triple 3 Triple 4 01702 333 444
192 LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
193 LTI TX2 Hackney Carriage AC Radio Cabs 01702 33 44 55
194 LEVC TX Hackney Carriage Triple 3 Triple 4 01702 333 444
198 LEVC TX Hackney Carriage AC Radio Cabs 01702 200 200
199 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
201 Peugeot Expert E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
202 Peugeot Horizon Hackney Carriage Triple 3 Triple 4 01702 333 444
203 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
205 Peugeot Horizon Hackney Carriage AC Radio Cabs 01702 33 44 55
206 Ford Pro Cab Hackney Carriage AC Radio Cabs 01702 33 44 55
207 Peugeot Partner Hackney Carriage Triple 3 Triple 4 01702 333 444
210 Renault Traffic Hackney Carriage AC Radio Cabs 01702 33 44 55
211 Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
217 Peugeot Partner Hackney Carriage Triple 3 Triple 4 01702 333 444
218 Citroen Berlingo Hackney Carriage AC Radio Cabs 01702 33 44 55
219 Peugeot Horizon Hackney Carriage Independent Independent
220 Peugeot E7 Taxi Hackney Carriage Triple 3 Triple 4 01702 333 444
221 Peugeot E7 Taxi Hackney Carriage Independent Independent
222 Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
223 LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
225 Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
226 Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
227 LEVC TX Hackney Carriage Triple3 Triple4 01702 333 444
228 LTI TX Vista Hackney Carriage Triple3 Triple4 01702 333 444
230 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
232 Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
233 Ford Tourneo Hackney Carriage Triple3 Triple4 01702 333 444
234 Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
235 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
236 Peugeot E7 Hackney Carriage Triple 3 Triple 4 01702 333 444
237 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
238 Vauxhall Vivaro Hackney Carriage AC Radio Cabs 01702 33 44 55
239 Volkswagon Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
240 Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
241 Peugeot Partner Hackney Carriage Triple 3 Triple 4 01702 333 444
242 Peugeot Horizon Hackney Carriage AC Radio Cabs 01702 33 44 55
243 Taxi TX1 Hackney Carriage AC Radio Cars 01702 33 44 55
245 Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
246 Volkswagen Transporter Hackney Carriage AC Radio Cabs 01702 33 44 55
247 Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
248 Ford Tourneo Hackney Carriage Triple3 Triple4 01702 333 444
249 Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
250 Peugeot Horizon Hackney Carriage Triple3 Triple 4 01702 333 444
252 Peugeot Expert Hackney Carriage AC Radio Cabs 01702 33 44 55
253 Peugeot Expert Hackney Carriage Triple3 Triple 4 01702 333 444
254 Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
255 Volkswagen Caddy Hackney Carriage AC Radio Cars 01702 33 44 55
256 Ford Tourneo Hackney Carriage Independent Independent
258 Ford Pro Cab Hackney Carriage AC Radio Cabs 01702 33 44 55
259 Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
260 LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
261 LTI TX4 Hackney Carriage AC Radio Cabs 01702 33 44 55
262 Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
263 Peugeot E7 Hackney Carriage Andrews Taxi 01702 200 200
264 Peugoet Horizon Hackney Carriage Triple3 Triple4 01702 333 444
265 Vauxhall Vivaro Hackney Carriage Independent Independent
266 Peugeot Euro Taxi Hackney Carriage Southend Radio Cars 01702 345678
267 Peugeot E7 Taxi Hackney Carriage Independent Independent
268 Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
269 Ford Pro Cab Hackney Carriage AC Radio Cabs 01702 33 44 55
270 Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
271 Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
272 LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
273 Ford Pro Cab Hackney Carriage Independent Independent
274 LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
275 LTI TX4 Hackney Carriage AC Radio Cabs 01702 33 44 55
316 Renault Traffic Private Hire Serloe Limited 01702 33 33 27
343 Peugeot Partner Private Hire Triple 3 Triple 4 01702 333 444
362 Ford  Transit Private Hire Serloe Limited 01702 33 33 27
389 Vauxhall Vivaro Private Hire Serloe Limited 01702 33 33 27
418 Renault  Traffic Private Hire Serloe Limited 01702 33 33 27
422 Renault Traffic Private Hire Serloe Limited 01702 33 33 27
450 Peugeot Horizon Private Hire Triple3 Triple4 01702 333 444
453 Peugeot Rifter Private Hire Independent Independent
501 Ford  Transit Private Hire Serloe Limited 01702 33 33 27
504 Citroen Relay Private Hire Serloe Limited 01702 33 33 27
507 Mercedes V220 Private Hire Serloe Limited 01702 33 33 27
512 Volkswagen Transporter Private Hire Serloe Limited 01702 33 33 27
567 Mercedes Vito Private Hire Serloe Limited 01702 33 33 27
587 Peugeot Partner Private Hire AC Radio Cabs 01702 33 44 55
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