Wheelchair accessible vehicles

Wheelchair accessible vehicles are licenced through Southend-on-Sea City Council.

Drivers of wheelchair accessible taxi's (hackney carriages) and private hire vehicles have a legal duty to carry wheelchair passengers and passengers with assistance dogs.

Drivers cannot charge extra for carrying a wheelchair or an assistance dog.

Driver's duties are:

  • to carry the passenger while in the wheelchair
  • if the passenger chooses to sit in a seat rather than the wheelchair, the driver is required to load and unload the wheelchair into the vehicle
  • to take such steps as are necessary to ensure the passenger is carried safely and in reasonable comfort
  • to give the passenger mobility assistance as reasonably required
  • to load the passenger's luggage in or out of the vehicle
  • if the passenger wants to remain in the wheelchair, they are required to make sure this is possible to enter and exit the vehicle

The only circumstance when a driver can refuse to take a wheelchair passenger or a passenger with an assistance dog is if they have an exemption notice.

The only grounds for exemption are medical, or that a physical condition makes it impossible or unreasonably difficult for a driver to comply with this duty.

Medical exemption

We may issue a medical exemption to any of our licenced drivers for a fixed amount of time.

The licenced driver will be issued with a medical exemption certificate stating that they are currently exempt and the expiry date of their exemption.

The licenced driver must produce this certificate if requested.

Complaints

All complaints relating to travel within a Southend-on-Sea City Council licenced vehicle are to be reported as soon as possible.

If you have a complaint regarding a recent experience you can contact us by:

  • registering a complaint online
  • phoning us on 01702 215005
  • writing to the licensing department at: Licensing Office, Department for Place, Southend-on-Sea City Council, Floor 13 Civic Centre, Victoria Avenue, Southend-on-Sea, SS2 6ER

List of wheelchair accessible vehicles in Southend

In accordance with Section 167 of the Equality Act 2010 Southend-on-Sea City Council has produced and will maintain a list of licensed hackney carriage or private hire vehicles which are fully wheelchair accessible. This means that a passenger can travel in the vehicle whilst seated in their wheelchair. The list of those licensed vehicles which are currently fully wheelchair accessible is available below or in hard copy from the council offices and is designated for the purposes of Section 165 of the Act.

For further information about the statutory guidance on access to taxis and private hire vehicles for disabled users please visit GOV.UK.

Vehicle licence Vehicle registration Vehicle make Vehicle model Licence type Operator Phone number
3 SG19 FAF Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
12 LC72 SOU LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
27 YY20 TBO Volkswagen Caddy Hackney Carriage Andrews Taxi 01702 200 200
30 SF09 NGY Peugeot Expert Hackney Carriage Triple 3 Triple 4 01702 333 444
65 SD18 VOC Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
89 YT74 EZX Toyota Corolla Hackney Carriage AC Radio Cabs 01702 33 44 55
91 LM68 HNG LTI TX4 Hackney Carriage Independent 01702 33 44 55
93 LR17 TXD Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
100 SG20 UGU Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
134 LK16 VXO Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
159 MK67 WTM Ford Tourneo Hackney Carriage Triple 3 Triple 4 01702 333 444
175 FP70 PWZ Toyota Corolla Hackney Carriage AC Radio Cabs 01702 33 44 55
183 SC08 KJK Peugeot E7 Hackney Carriage Triple 3 Triple 4 01702 333 444
185 MK73 AZB Dacia Jogger Hackney Carriage Triple 3 Triple 4 01702 333 444
186 SF65 DXD Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
187 SF67 EES Peugeot Horizon Hackney Carriage AC Radio Cabs 01702 33 44 55
188 SF65 FDE Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
191 SF67 CZE Peugeot Horizon Hackney Carriage Triple 3 Triple 4 01702 333 444
192 LF73 KKV LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
193 LN20 WJG LTI TX2 Hackney Carriage AC Radio Cabs 01702 33 44 55
194 LN74 FSX LEVC TX Hackney Carriage Triple 3 Triple 4 01702 333 444
198 LG73 ZTM LEVC TX Hackney Carriage AC Radio Cabs 01702 200 200
199 SF66 FXV Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
201 SF14BZA Peugeot Expert E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
202 SF18 JFJ Peugeot Horizon Hackney Carriage Triple 3 Triple 4 01702 333 444
203 SF14 FHB Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
205 SF67 EDR Peugeot Horizon Hackney Carriage AC Radio Cabs 01702 33 44 55
206 KY66 EAG Ford Pro Cab Hackney Carriage AC Radio Cabs 01702 33 44 55
207 SF61 HFG Peugeot Partner Hackney Carriage Triple 3 Triple 4 01702 333 444
210 SN60 LAN Renault Traffic Hackney Carriage AC Radio Cabs 01702 33 44 55
211 SF16 EUC Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
217 SD17 OVN Peugeot Partner Hackney Carriage Triple 3 Triple 4 01702 333 444
218 NK71 AEY Citroen Berlingo Hackney Carriage AC Radio Cabs 01702 33 44 55
219 SD17 OWY Peugeot Horizon Hackney Carriage Independent Independent
220 SF65 GWL Peugeot E7 Taxi Hackney Carriage Triple 3 Triple 4 01702 333 444
221 SA08 CZU Peugeot E7 Taxi Hackney Carriage Independent Independent
222 LC14 YRK Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
223 LR25 JTX LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
226 SF14 EXV Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
227 LM68 HPU LEVC TX Hackney Carriage Triple3 Triple4 01702 333 444
228 LN70 XEE LTI TX Vista Hackney Carriage Triple3 Triple4 01702 333 444
230 SF67 DOA Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
232 YR67 YCY Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
233 SF69 FUW Ford Tourneo Hackney Carriage Triple3 Triple4 01702 333 444
234 SF65 FGA Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
235 SF62 AGZ Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
236 SF62 LCY Peugeot E7 Hackney Carriage Triple 3 Triple 4 01702 333 444
237 SF16 FXL Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
238 DX68 WDL Vauxhall Vivaro Hackney Carriage AC Radio Cabs 01702 33 44 55
239 SF19 FSW Volkswagon Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
240 SF67 HRR Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
241 SD17 OMS Peugeot Partner Hackney Carriage Triple 3 Triple 4 01702 333 444
242 SF18 HPV Peugeot Horizon Hackney Carriage AC Radio Cabs 01702 33 44 55
243 LJ19 PJM Taxi TX1 Hackney Carriage AC Radio Cars 01702 33 44 55
245 SB68 GTY Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
246 YY18 UKM Volkswagen Transporter Hackney Carriage AC Radio Cabs 01702 33 44 55
247 SG69 NOH Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
248 SF68 HRR Ford Tourneo Hackney Carriage Triple3 Triple4 01702 333 444
249 SF68 EUM Peugeot Partner Hackney Carriage AC Radio Cabs 01702 33 44 55
250 SF68 EFX Peugeot Horizon Hackney Carriage Triple3 Triple 4 01702 333 444
252 SF59 HWT Peugeot Expert Hackney Carriage AC Radio Cabs 01702 33 44 55
253 LJZ 5707 Peugeot Expert Hackney Carriage AC Radio Cabs 01702 33 44 55
254 YX68 XAL Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
255 GX68 AZW Volkswagen Caddy Hackney Carriage AC Radio Cars 01702 33 44 55
256 YH69 RGX Ford Tourneo Hackney Carriage Independent Independent
257 SC67 UCA Volkswagen Caddy Hackney Carriage Triple3 Triple4 01702 333 444
258 SF67 HNB Ford Pro Cab Hackney Carriage AC Radio Cabs 01702 33 44 55
259 E3 PFD Peugeot E7 Hackney Carriage AC Radio Cabs 01702 33 44 55
260 LF72 AAU LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
261 SL61 FKD LTI TX4 Hackney Carriage AC Radio Cabs 01702 33 44 55
262 GC21 FSE Volkswagen Caddy Hackney Carriage AC Radio Cabs 01702 33 44 55
263 SF65 FXZ Peugeot E7 Hackney Carriage Andrews Taxi 01702 200 200
264 SF16 CVM Peugoet Horizon Hackney Carriage Triple3 Triple4 01702 333 444
265 NK17 GNN Vauxhall Vivaro Hackney Carriage Independent Independent
266 SF10 BFV Peugeot Euro Taxi Hackney Carriage Southend Radio Cars 01702 345678
267 SF59 LFO Peugeot E7 Taxi Hackney Carriage Independent Independent
268 LK16 VXD Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
269 SD74 HHA Ford Pro Cab Hackney Carriage AC Radio Cabs 01702 33 44 55
270 YG67 VXF Ford Tourneo Hackney Carriage AC Radio Cabs 01702 33 44 55
271 LM67 GHY Mercedes Vito Hackney Carriage AC Radio Cabs 01702 33 44 55
272 LG72 WCR LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
273 SF18 BEY Ford Pro Cab Hackney Carriage Independent Independent
274 LA68 VOD LEVC TX Hackney Carriage AC Radio Cabs 01702 33 44 55
275 LS07 HUH LTI TX4 Hackney Carriage AC Radio Cabs 01702 33 44 55
343 SF60 HVM Peugeot Partner Private Hire Triple 3 Triple 4 01702 333 444
359 SF65 FGP Peugeot Horizon Private Hire Independent Independent
450 SF13 GKE Peugeot Horizon Private Hire Triple3 Triple4 01702 333 444
513 SF61 HFG Peugeot Partner Private Hire Triple3 Triple4 01702 333 444
587 SD17 OME Peugeot Partner Private Hire AC Radio Cabs 01702 33 44 55
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