Information about Housing Benefit and Council Tax Reduction

Housing Benefit and Council Tax Reduction is a means tested welfare benefit. This means that people who are on a low income may be able to claim for help towards their rent and Council Tax.

Further information on how your tenant can claim benefit, what their entitlement will be, payment information, overpayment of benefit, appeals and changes in circumstances can be found by visiting the Benefits section.

What can we tell you about your tenant's Housing Benefit?

If we pay your tenant:

They can give us written permission to talk to you about the progress of their claim and the result. They must sign the consent box on the claim form or write to us.

With their permission we can tell you:

  • where the claim is up to
  • whether we have made a decision
  • when we are sending out the payment.

But we will not be able to tell you confidential details such as:

  • personal details like their financial circumstances; or
  • how much benefit we have decided to pay them.

Without their permission we cannot tell you anything. We cannot even confirm that they have made a Housing Benefit claim.

If we pay you:

We will write to tell you when we start or stop paying you directly.

We can tell you:

  • the date benefit started and ended
  • the weekly amount of benefit
  • if there is a shortfall you must collect the rent your tenant owes you
  • how often we pay
  • how much we are taking direct from benefit to recover an overpayment.

Page last updated: 22/04/2014