Business rates service standards

Contacting the business rates team by phone

Our team will always treat you with respect and consideration when discussing a case with you.

We expect you to provide the same consideration to our team.

If you are not able to communicate appropriately with the team:

If this happens again, we will only communicate with you in writing for any future queries

We aim to reply within 10 working days.

If you have contacted us, and not received a reply during this timescale, please do not contact us again until 20 working days have passed.

If you would like a copy of your demand, please visit our Citizens Access portal.

Here you can:

We can discuss your account with somebody else on your behalf.

To do this we need verbal authorisation during a call.

However, if you need this to be a longer-term proposal, you must provide us with written confirmation.

This should express both:

If no term is provided, we will continue to provide information to your nominated person(s) for a maximum term of three years.

Following this a new authorisation will be sought.

If you have provided authorisation, but want to withdraw this consent, please contact us immediately so we can update our records.

Telephone: 01702 215001

Email: BusinessRates@southend.gov.uk