Most houses across Southend will be on a wheelie bin or loose sack collection. If you feel your current collection method is not suitable for your needs, you can request a change by filling out our online form.
If you will have difficulty moving or using your bins and containers to the edge of your property, you may be eligible for an assisted collection.
Issues that may not qualify for wheelie bin collection
Some homes might not be able to have wheelie bins. This could happen if:
- there is no room to keep the bins on your property
- a bin would block the front door
- it is difficult or unsafe to move the bin to where it gets collected
- the collection crew would need to move the bin more than 50 metres, like through a long alleyway.
In some cases, a risk assessment may be carried out by our waste collection contractor.
Each case is reviewed individually. In some cases, we may recommend shared bins, alternative storage options, or a return to sack collections.
Issues that may not qualify for sack collection
Some properties may not be eligible for a sack collection. This may be the case if you are requesting a change because:
- you do not like how the bins look
- your garden is small
- bins might block the pavement
- people leave rubbish where they should not (fly-tipping)
- the road is very narrow
- you live in a house in multiple occupation (HMO) or maisonettes
- it is a long way to move the bin
- bins take up parking space
- you think the bin is too big or too small
Although we may not be able to change your collection method for the reasons outlined above, we may still be able to offer support. In some situations, we can recommend shared bins, alternative storage solutions, or an assisted collection.
How to ask for a change in your collection method
If you think your collection method should change:
- Fill in our online form.
- Add any helpful information or photos to support your request.
- If you are struggling with your current collection method and need adjustments made to your services on physical ability or medical grounds please completed an assisted collection form.
Your request will be reviewed by an officer, and we will share the outcome as soon as possible. In some cases, we may need further information or arrange a site visit before a decision can be made. The outcome is final; however, if you are unhappy with the decision, you can submit a comment or complaint through our complaints process.