New kerbside collection - larger bins

If you produce a lot of household waste, please make sure you are recycling as much as possible, including your food waste.

If you find that the 180l bins provided do not meet your needs, you can apply for larger 240l bins if you meet any of the eligibility criteria.

Eligibility criteria

Before you apply, you will need to check that you meet any of the following:

  • households with six (6) or more permanent occupants
  • households with 2 or more children in nappies or one or more adults using incontinence pads
  • households with a medical need which results in large volumes of non-recyclable waste
  • households with any other special requirements

Your household must be recycling everything that can be recycled using the Council services provided. You must also agree to ongoing monitoring of your bin use.

Monitoring may consist of:

  • asking for extra information
  • a check to see what recycling is being put out for collection
  • crews may check the contents of your bins to make sure you are using the recycling and food waste services to its full extent and not putting recyclable waste in the black lid bin

We may reverse the decision if you are not complying with your recycling responsibilities and will remove large bins if needed.

We will review this decision every 2 years.

Application approved - what happens next?

Please leave your old bin at the front of your property in an accessible location. We will take it away when we deliver your bigger bin.

How to ask for a larger bin

If you meet any of the criteria, you can use our online form to apply for larger 240l bins. Larger bins that you can apply for include:

  • pink lid (recycling) bin
  • blue lid (paper and card recycling) bin
  • black lid (non-recycling) bin

When applying, please include any helpful information to support your request.

If you are unable to use the online form, please phone Customer Services on 01702 215006.

Timescale for responses

Application Stage

We will usually reply within 15 working days.

Review Stage

If your application has been denied, you can ask for a review of the decision.

You will usually get a reply within 25 working days.

What to do if you still disagree with the result following the review?

If you have been through all stages of our review process, you can ask the Local Government and Social Care Ombudsman (LGSCO) to consider your complaint.

Before you start, please check to see what they can and cannot do.

To contact the Ombudsman:

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