Traffic and Highways Frequently Asked Questions

Frequently Asked Questions - Parking

Frequently Asked Questions Response
How do I pay / appeal my Penalty Charge Notice? Please see our penalty charge notices webpage which will direct you to paying or appealing your PCN online.
How do I report issues with the Mobon / SouthendPass app? You should contact Mobon via their website 
Do Traffic Wardens still exist? The term of traffic warden was replaced many years ago and officers are now called Civil Enforcement Officers (CEO)
How do I request for a Civil Enforcement Officer (CEO) to attend?

You can submit an online MySouthend report using our Report a Parking Problem online form, select the relevant option from the drop-downs. This will trigger a visit from a Civil Enforcement Officer. If the CEO finds a vehicle in contravention, a penalty charge notice may be issued.

Please note: If you are reporting a vehicle preventing you from leaving your property, this is a matter for Essex Police who can be contacted by calling 101

How do I request for a CEO to attend? (Repeated visits)

You can submit an online MySouthend report using our Report a Parking Problem online form, select the relevant option from the drop-downs. This will trigger a visit from a Civil Enforcement Officer. If the CEO finds a vehicle in contravention, a penalty charge notice may be issued. The number of requests received will be monitored to recognise trends.

You can also email us at council@southend.gov.uk explaining your reasons for more Civil Enforcement Officer patrols in your requested area. We will investigate your request and aim to respond within 10 working days.

How do I request for a resident parking scheme (permits) to be considered for my street?

The Council receives many requests for permit parking; because of the number of requests being received, local Ward Councillors must canvas residents to see whether there is a consensus in favour of parking controls being introduced.
We invite all residents to contact their local ward Councillor in order to start this process. If there is a sufficient level of support the request is then progressed through the Council's Consultation and Engagement process subject to funding being made available.
Your Ward Councillor will be able to help and advise you of the progress of the request, you can find your local ward councillor on our website.
I believe a vehicle is abandoned - how do I report it? You can submit an online MySouthend report using our Abandoned or Untaxed Vehicle online form. Please note that the vehicle's tax must have expired by 2 months before it may be removed with the permission of the DVLA. You can find out further information on abandoned vehicles on our website
How can I check current parking restrictions across Southend-on-Sea? You can see all current parking restrictions across Southend-on-Sea on our website
How do I provide a comment of support / objection for a parking scheme currently out for consultation? You can see all parking schemes out for consultation on our website. Open the 'Schemes' drop down list and select which scheme you would like to provide comment on. Click on the location on the map to 'Submit a comment'. Alternatively, you can email your comment of support / objection to traffweb@southend.gov.uk

How does the Council decide the price to charge for parking?

The Council reviews all fees and charges annually, to ensure that its costs are properly covered, and to meet wider objectives, such as promoting more sustainable travel modes.

Any amendments made to Parking Fees & Charges are agreed by the Cabinet and the Full Council. The Council does not charge for parking to generate revenue. Any surplus revenue is reinvested into supporting the delivery of the service including improvements on the Highway. The current Fees and Charges can be found on our website
What is the Council doing to enforce parking around schools? Parking enforcement around schools is notoriously difficult and all Councils are hampered by legislative restraints but continue to consider safety schemes in and around the immediate area of a school in conjunction with enforcement activity.
The Council will continue to actively enforce but would politely request that moving forward for you to report any illegal parking issues by submitting an online MySouthend report using our Report a Parking Problem online form, this report goes through to our parking contractor, APCOA who will send an officer to the site as soon as is practicably feasible.

Contact Parking, Travel & Roads

Telephone: 01702 215003

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