Local Account of Adult Social Care

Southend Adult Social Care Survey

We run a survey every year for NHS Digital. This is called the Adult Social Care Survey. It asks adults how the services they receive affects their lives. The results are used to help develop better services.

NHS Digital publish information for each of the Adult Social Care publications. Their Analytical Hub provides links to each publication.

Survey Results 2021/22

1000 survey packs were issued in January 2022, with a follow up to non-respondents in February 2022. 311 completed questionnaires were returned. The response rate for this survey is 31.1%.

Breakdown of participants

Breakdown of those who took part in the survey
Group Percent Count
1. Learning Disability All Ages 33.1% 103
2. Non Learning Disability 18 - 64 14.8% 46
3. Non Learning Disability Residental 12.2% 38
4. Non Learning Disability Community 39.9% 124
Total   311

Question 1a

Overall, how satisfied or dissatisfied are you with the care and support services you receive? Standard Questionnaire Response.

Results of Question 1a
Answer options Percent Count
I am extremely satisfied 23.4% 48
I am very satisfied 42.0% 86
I am quite satisfied 22.9% 47
I am neither satisfied nor dissatisfied 6.8% 14
I am quite dissatisfied 3.4% 7
I am very dissatisfied 1.0% 2
I am extremely dissatisfied 0.5% 1
Total   205

Question 1b

How happy are you with the way staff help you? Easy-Read Questionnaire Response.

Question 1b Results
Answer options Percent Count
I am very happy with the way staff help me, it’s really good 81.8% 81
I am quite happy with the way staff help me 15.2% 15
The way staff help me is OK 2.0% 2
I do not think the way staff help me is that good 1.0% 1
Total   99

Question 2a

Thinking about the good and bad things that make up your quality of life, how would you rate the quality of your life as a whole? Standard Questionnaire Response.

Question 2a Results
Answer options Percent Count
So good, it could not be better 6.0% 12
Very good 19.5% 39
Good 27.0% 54
Alright 36.0% 72
Bad 6.0% 12
Very Bad 4.0% 8
So bad, it could not be worse 1.5% 3
Total   200

Question 2b

Thinking about all the different things in your life, good and bad, how would you say you feel about your life in general: Standard Questionnaire Response.

Question 2b Results
Answer options Percent Count
My life is really great 43.6% 44
My life is mostly good 42.6% 43
My life is OK, some good things, some bad things 12.9% 13
My life is mostly bad 1.0% 2
Total   101

Question 2c

Do care and support services help you to have a better quality of life?

Question 2c Results
  Percent Count
Yes 91.6% 252
No 8.4% 23
Total   275

Question 2d

Which of the following statements best describes how much choice you have over the care and support services you receive?

Question 2d Results
Answer options Percent Count
I do have enough choice over care and support services 58.2% 96
I don’t have enough choice over care and support services 26.1% 43
I don’t want or need choice about care and support services 15.8% 26
Total   165

Question 3a

Which of the following statements best describes how much control you have over your daily life?

Question 3a Results
Answer options Percent Count
I have as much control over my daily life as I want 38.2% 115
I have adequate control over my daily life 43.5% 131
I have some control over my daily life but not enough 15.9% 48
I have no control over my daily life 2.3% 7
Total   301

Question 3b

Do care and support services help you in having control over your daily life?

Question 3b Results
Answer options Percent Count
I do not need care and support services to help me have control over my daily life 7.3% 20
Yes 83.6% 229
No 9.1% 25
Total   274

Question 4a

Thinking about keeping clean and presentable in appearance, which of the following statements best describes your situation?

Question 4a Results
Answer options Percent Count
I feel clean and am able to present myself the way I like 63.8% 194
I feel adequately clean and presentable 29.9% 91
I feel less than adequately clean or presentable 4.6% 14
I don’t feel at all clean or presentable 1.6% 5
Total   304

Question 4b

Do care and support services help you in keeping clean and presentable in appearance?

Question 4b Results
Answer options Percent Count
I do not need care and support services to help me keep clean and presentable 10.7% 30
Yes 73.9% 207
No 15.4% 43
Total   280

Question 5a

Thinking about the food and drink you get, which of the following statements best describes your situation?

Question 5a Results
Answer options Percent Count
I get all the food and drink I like when I want 73.4% 223
I get adequate food and drink at OK times 20.4% 62
I don’t always get adequate or timely food and drink 5.9% 18
I don’t always get adequate or timely food and drink, and I think there is a risk to my health 0.3% 1
Total   304

Question 5b

Do care and support services help you to get food and drink?

Question 5b Results
Answer options Percent Count
I do not need care and support services to help me get food and drink 14.0% 39
Yes 66.7% 186
No 19.4% 54
Total   279

Question 6a

Which of the following statements best describes how clean and comfortable your home is?

Question 6a Results
Answer options Percent Count
My home is as clean and comfortable as I want 73.4% 223
My home is adequately clean and comfortable 21.4% 65
My home is not quite clean or comfortable enough 3.9% 12
My home is not at all clean or comfortable 1.3% 4
Total   304

Question 6b

Do care and support services help you in keeping your home clean and comfortable?

Question 6b Results
Answer options Percent Count
I do not need care and support services to help me keep my home clean and comfortable 14.5% 40
Yes 55.3% 152
No 30.2% 83
Total   275

Question 7a

Which of the following statements best describes how safe you feel?

Question 7a Results
Answer options Percent Count
I feel as safe as I want 74.6% 223
Generally I feel adequately safe, but not as safe as I would like 20.7% 62
I feel less than adequately safe 1.7% 5
I don’t feel at all safe 3.0% 9
Total   299

Question 7b

Do care and support services help you in feeling safe?

Question 7b Results
  Percent Count
Yes 81.0% 221
No 19.0% 52
Total   273

Question 8a

Thinking about how much contact you’ve had with people you like, which of the following statements best describes your social situation?

Question 8a Results
Answer options Percent Count
I have as much social contact as I want with people I like 43.1% 129
I have adequate social contact with people 34.4% 103
I have some social contact with people, but not enough 16.4% 49
I have little social contact with people and feel socially isolated 6.0% 18
Total   299

Question 8b

Do care and support services help you in having social contact with people?

Question 8b Results
Answer options Percent Count
I do not need care and support services to help me have social contact with people 17.1% 48
Yes 50.4% 141
No 32.5% 91
Total   280

Question 9a

Which of the following statements best describes how you spend your time?

Question 9a Results
Answer options Percent Count
I’m able to spend my time as I want, doing things I value or enjoy 43.3% 130
I’m able to do enough of the things I value or enjoy with my time 29.7% 89
I do some of the things I value or enjoy with my time but not enough 20.7% 62
I don’t do anything I value or enjoy with my time 6.3% 19
Total   300

Question 9b

Do care and support services help you in the way you spend your time?

Question 9b Results
Answer options Percent Count
I do not need care and support services to help me in the way I spend my time 16.4% 45
Yes 52.9% 145
No 30.7% 84
Total   274

Question 10

Which of these statements best describes how having help to do things makes you think and feel about yourself?

Question 10 Results
Answer options Percent Count
Having help makes me think and feel better about myself 69.1% 192
Having help does not affect the way I think or feel about myself 20.5% 57
Having help sometimes undermines the way I think and feel about myself 9.7% 27
Having help completely undermines the way I think and feel about myself 0.7% 2
Total   278

Question 11a

Which of these statements best describes how the way you are helped and treated makes you think and feel about yourself?

Question 11a Results
Answer options Percent Count
The way I’m helped and treated makes me think and feel better about myself 70.1% 195
The way I’m helped and treated does not affect the way I think or feel about myself 21.6% 60
The way I’m helped and treated sometimes undermines the way I think and feel about myself 6.1% 17
The way I’m helped and treated completely undermines the way I think and feel about myself 2.2% 6
Total   278

Question 11b

Do you have as many visits from your care workers as you need?

Question 11b Results
Answer options Percent Count
Yes, I have as many as I need 70.6% 199
No, I need a few more visits 5.7% 16
No, I need alot more visits 1.8% 5
Not applicable 22.0% 62
Total   282

Question 12

In the past year, have you generally found it easy or difficult to find information and advice about support, services or benefits?

Question 12 Results
Answer options Percent Count
I’ve never tried to find information or advice 47.2% 134
Very easy to find 16.9% 48
Fairly easy to find 19.4% 55
Fairly difficult to find 10.2% 29
Very difficult to find 6.3% 18
Total   284

Question 13

How is your health in general?

Question 13 Results
Answer options Percent Count
Very good 16.9% 50
Good 31.1% 92
Fair 39.5% 117
Bad 8.1% 24
Very bad 4.4% 13
Total   296

Question 14a

Pain or discomfort

Question 14a Results
Answer options Percent Count
I have no pain or discomfort 41.6% 122
I have moderate pain or discomfort 45.7% 134
I have extreme pain or discomfort 12.6% 37
Total   293

Question 14b

Anxiety or depression

Question 14b Results
Answer options Percent Count
I am not anxious or depressed 56.8% 163
I am moderately anxious or depressed 35.5% 102
I am extremely anxious or depressed 7.7% 22
Total   287

Question 15

Please place a tick in the box that best describes your abilities for each of the following questions.

Question 15 Results
  I can do this easily by myself I have difficulty doing this myself I can’t do this by myself Responses
  Count Row % Count Row % Count Row % Count
a. Do you usually manage to get around indoors (except steps) by yourself 170 58.6 69 23.8 51 17.6 290
b. Do you usually manage to get in and out of a bed (or chair) by yourself? 187 64.3 51 17.5 53 18.2 291
c. Do you usually manage to feed yourself? 243 84.4 34 11.8 11 3.8 288
d. Do you usually deal with finances and paperwork 64 22.7 53 18.8 165 58.5 282

Question 16

Please place a tick in the box that best describes your abilities for each of the following questions.

Question 16 Results
  I can do this easily by myself I have difficulty doing this myself I can’t do this by myself Responses
  Count Row % Count Row % Count Row % Count
a. Do you usually manage to wash all over by yourself, using either a bath or shower? 114 39.7 68 23.7 105 36.6 287
b. Do you usually manage to get dressed and undressed by yourself? 154 53.1 65 22.4 71 24.5 290
c. Do you usually manage to use the WC/toilet by yourself? 194 67.4 47 16.3 47 16.3 288
d. Do you usually manage to wash your face and hands by yourself? 223 76.9 40 13.8 27 9.3 290

Question 17

How well do you think your home is designed to meet your needs?

Question 17 Results
Answer options Percent Count
My home meets my needs very well 59.9% 179
My home meets most of my needs 30.4% 91
My home meets some of my needs 7.4% 22
My home is totally inappropriate for my needs 2.3% 7
Total   299

Question 18

Thinking about getting around outside of your home, which of the following statements best describes your present situation?

Question 18 Results
Answer options Percent Count
I can get to all the places in my local area that I want 34.0% 99
At times I find it difficult to get to all the places in my local area that I want 18.6% 54
I am unable to get to all the places in my local area that I want 16.8% 49
I do not leave my home 30.6% 89
Total   291

Question 19

Do you receive any practical help on a regular basis from your husband/wife, partner, friends, neighbours or family members?

Question 19 Results
Answer options Percent Count
Yes, from someone living in my household 36.6% 101
Yes, from someone living in another household 41.3% 114
No 30.4% 84

Question 20

Do you buy any additional care or support privately or pay more to ‘top up’ your care and support?

Question 20 Results
Answer options Percent Count
Yes, I buy some more care and support with my own money 30.2% 81
Yes, my family pays for some more care and support for me 4.9% 13
No 66.0% 177

Question 21

Did you have any help from someone else to complete this questionnaire?

Question 21 Results
Answer options Percent Count
No, I did not have help 30.2% 90
I had help from a care worker 26.5% 79
I had help from someone living in my household 18.1% 54
I had help from someone living outside my household 25.2% 75
Total   298

Question 22

What type of help did you have?

Question 22 Results
Answer options Percent Count
I didn’t have any help 29.7% 88
Someone else read the questions to me 43.2% 128
Someone else translated the questions for me 20.6% 61
Someone else wrote down the answers for me 32.8% 97
I talked through the questions with someone else 27.0% 80
Someone answered for me, without asking me the questions 7.8% 23

Contact Adult Social Care

Telephone: 01702 215008

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