Local Account of Adult Social Care

Local Account of Adult Social Care
You are here: Southend Adult Social Care Survey

Southend Adult Social Care Survey

Southend-on-Sea City Council run a survey every year for NHS Digital. This is called the Adult Social Care Survey. It asks adults how the services they receive affects their lives. The results are used to help develop better services.

NHS Digital also use the results as part of their Adult Social Care Outcomes Framework. The published results can be found on NHS Digital and the Adult social care outcomes framework: handbook of definitions can be found on GOV.UK.

Survey Results 2020/21

962 survey packs were issued in January 2021, with a follow up to non-respondents in February 2021. 286 completed questionnaires were returned. The response rate for this survey is 30%.

Breakdown of participants

Breakdown of those who took part in the survey
Group	Percent	Count
1. Learning Disability All Ages	27.6%	79
2. Non Learning Disability 18 - 64	16.4%	47
3. Non Learning Disability Residental	15.7%	45
4. Non Learning Disability Community	40.2%	115
Total		286

Question 1a

Overall, how satisfied or dissatisfied are you with the care and support servicesyou receive? Standard Questionnaire Response. (Excluding Group 1 - Learning Disability Only)

Results of Question 1a
Answer options	Percent	Count
I am extremely satisfied	26.2%	53
I am very satisfied	41.1%	83
I am quite satisfied	21.3%	43
I am neither satisfied nor dissatisfied	6.9%	14
I am quite dissatisfied	1.5%	3
I am very dissatisfied	1.5%	3
I am extremely dissatisfied	1.5%	3
Total		202

Question 1b

How happy are you with the way staff help you? Easy Read QuestionnaireResponse. (Group 1 - Learning Disability Only)

Question 1b Results
Answer options	Percent	Count
I am very happy with the way staff help me, it’s really good	77.9%	60
I am quite happy with the way staff help me	13.0%	10
The way staff help me is OK	6.5%	5
I do not think the way staff help me is that good	2.6%	2
Total		77

Question 2a

Thinking about the good and bad things that make up your quality of life, how would you rate the quality of your life as a whole? Standard Questionnaire Response. (Group 1 - Learning Disability Only)

Question 2a Results
Answer options	Percent	Count
So good, it could not be better	3.5%	7
Very good	26.2%	53
Good	31.2%	63
Alright	29.2%	59
Bad	7.4%	15
Very Bad	2.5%	5
Total		202

Question 2b

Thinking about all the different things in your life, good and bad, how would you say you feel about your life in general: Standard Questionnaire Response. (Group 1 - Learning Disability Only)

Question 2b Results
Answer options	Percent	Count
My life is really great	37.2%	29
My life is mostly good	41.0%	32
My life is OK, some good things, some bad things	19.2%	15
My life is mostly bad	2.6%	2
Total		78

Question 2c

Do care and support services help you to have a better quality of life?

Question 2c Results
	Percent	Count
Yes	89.1%	230
No	10.9%	28
Total		258

Question 2d

Which of the following statements best describes how much choice you have over the care and support services you receive?

Question 2d Results
Answer options	Percent	Count
I do have enough choice over care and support services	59.1%	88
I don’t have enough choice over care and support services	23.5%	35
I don’t want or need choice about care and support services	17.4%	26
Total		149

Question 3a

Which of the following statements best describes how much control you have over your daily life?

Question 3a Results
Answer options	Percent	Count
I have as much control over my daily life as I want	34.5%	96
I have adequate control over my daily life	48.6%	135
I have some control over my daily life but not enough	12.9%	36
I have no control over my daily life	4.0%	11
Total		278

Question 3b

Do care and support services help you in having control over your daily life?

Question 3b Results
	Percent	Count
Yes	87.5%	224
No	12.5%	32
Total		256

Question 4

Thinking about keeping clean and presentable in appearance, which of the following statements best describes your situation?

Question 4 Results
Answer options	Percent	Count
I feel clean and am able to present myself the way I like	65.4%	183
I feel adequately clean and presentable	29.6%	83
I feel less than adequately clean or presentable	4.3%	12
I don’t feel at all clean or presentable	0.7%	2
Total		280

Question 5

Thinking about the food and drink you get, which of the following statements best describes your situation?

Question 5 Results
Answer options	Percent	Count
I get all the food and drink I like when I want	73.0%	203
I get adequate food and drink at OK times	22.7%	63
I don’t always get adequate or timely food and drink	4.0%	11
I don’t always get adequate or timely food and drink, and I think there is a risk to my health	0.4%	1
Total		278

Question 6

Which of the following statements best describes how clean and comfortable your home is?

Question 6 Results
Answer options	Percent	Count
My home is as clean and comfortable as I want	72.7%	202
My home is adequately clean and comfortable	24.1%	67
My home is not quite clean or comfortable enough	1.8%	5
My home is not at all clean or comfortable	1.4%	4
Total		278

Question 7a

Which of the following statements best describes how safe you feel?

Question 7a Results
Answer options	Percent	Count
I feel as safe as I want	78.1%	217
Generally I feel adequately safe, but not as safe as I would like	18.3%	51
I feel less than adequately safe	3.2%	9
I don’t feel at all safe	0.4%	1
Total		278

Question 7b

Do care and support services help you in feeling safe?

Question 7b Results
	Percent	Count
Yes	88.6%	233
No	11.4%	30
Total		263

Question 8

Thinking about how much contact you’ve had with people you like, which of the following statements best describes your social situation?

Question 8 Results
Answer options	Percent	Count
I have as much social contact as I want with people I like	31.6%	87
I have adequate social contact with people	30.9%	85
I have some social contact with people, but not enough	22.9%	63
I have little social contact with people and feel socially isolated	14.5%	40
Total		275

Question 9

Which of the following statements best describes how you spend your time?

Question 9 Results
Answer options	Percent	Count
I’m able to spend my time as I want, doing things I value or enjoy	38.1%	103
I’m able to do enough of the things I value or enjoy with my time	32.2%	87
I do some of the things I value or enjoy with my time but not enough	21.1%	57
I don’t do anything I value or enjoy with my time	8.5%	23
Total		270

Question 10

Which of these statements best describes how having help to do things makes you think and feel about yourself?

Question 10 Results
Answer options	Percent	Count
Having help makes me think and feel better about myself	66.3%	177
Having help does not affect the way I think or feel about myself	24.0%	64
Having help sometimes undermines the way I think and feel about myself	7.9%	21
Having help completely undermines the way I think and feel about myself	1.9%	5
Total		267

Question 11

Which of these statements best describes how the way you are helped and treated makes you think and feel about yourself?

Question 11 Results
Answer options	Percent	Count
The way I’m helped and treated makes me think and feel better about myself	67.3%	181
The way I’m helped and treated does not affect the way I think or feel about myself	24.5%	66
The way I’m helped and treated sometimes undermines the way I think and feel about myself	7.4%	20
The way I’m helped and treated completely undermines the way I think and feel about myself	0.7%	2
Total		269

Question 12

In the past year, have you generally found it easy or difficult to find information and advice about support, services or benefits?

Question 12 Results
Answer options	Percent	Count
I’ve never tried to find information or advice	46.8%	126
Very easy to find	16.0%	43
Fairly easy to find	20.1%	54
Fairly difficult to find	11.5%	31
Very difficult to find	5.6%	15
Total		269

Question 13

How is your health in general?

Question 13 Results
Answer options	Percent	Count
Very good	15.2%	42
Good	32.2%	89
Fair	44.2%	122
Bad	6.5%	18
Very bad	1.8%	5
Total		276

Question 14a

Pain or discomfort

Question 14a Results
Answer options	Percent	Count
I have no pain or discomfort	44.7%	122
I have moderate pain or discomfort	46.9%	128
I have extreme pain or discomfort	8.4%	23
Total		273

Question 14b

Anxiety or depression

Question 14b Results
Answer options	Percent	Count
I am not anxious or depressed	52.4%	143
I am moderately anxious or depressed	41.0%	112
I am extremely anxious or depressed	6.6%	18
Total		273

Question 15

Please place a tick in the box that best describes your abilities for each of the following questions.

Question 15 Results
	I can do this easily by myself		I have difficulty doing this myself		I can’t do this by myself		Responses
	Count	Row %	Count	Row %	Count	Row %	Count
a. Do you usually manage to get around indoors (except steps) by yourself	160	59.7	65	24.3	43	16.0	268
b. Do you usually manage to get in and out of a bed (or chair) by yourself?	170	63.7	48	18.0	49	18.4	267
c. Do you usually manage to feed yourself?	227	85.3	23	8.6	16	6.0	266
d. Do you usually deal with finances and paperwork	58	21.9	59	22.3	148	55.8	265

Question 16

Please place a tick in the box that best describes your abilities for each of the following questions.

Question 16 Results
	I can do this easily by myself		I have difficulty doing this myself		I can’t do this by myself		Responses
	Count	Row %	Count	Row %	Count	Row %	Count
a. Do you usually manage to wash all over by yourself, using either a bath or shower?	104	39.4	84	31.8	76	28.8	264
b. Do you usually manage to get dressed and undressed by yourself?	140	53.0	71	26.9	53	20.1	264
c. Do you usually manage to use the WC/toilet by yourself?	181	68.8	36	13.7	46	17.5	263
d. Do you usually manage to wash your face and hands by yourself?	216	81.5	26	9.8	23	8.7	265

Question 17

How well do you think your home is designed to meet your needs?

Question 17 Results
Answer options	Percent	Count
My home meets my needs very well	62.6%	171
My home meets most of my needs	30.0%	82
My home meets some of my needs	5.1%	14
My home is totally inappropriate for my needs	2.2%	6
Total		273

Question 18

Thinking about getting around outside of your home, which of the following statements best describes your present situation?

Question 18 Results
Answer options	Percent	Count
I can get to all the places in my local area that I want	27.2%	73
At times I find it difficult to get to all the places in my local area that I want	19.4%	52
I am unable to get to all the places in my local area that I want	20.1%	54
I do not leave my home	33.2%	89
Total		268

Question 19

Do you receive any practical help on a regular basis from your husband/wife, partner, friends, neighbours or family members?

Question 19 Results
Answer options	Percent	Count
Yes, from someone living in my household	38.3%	102
Yes, from someone living in another household	36.8%	98
No	30.5%	81

Question 20

Do you buy any additional care or support privately or pay more to ‘top up’ your care and support?

Question 20 Results
Answer options	Percent	Count
Yes, I buy some more care and support with my own money	29.2%	76
Yes, my family pays for some more care and support for me	11.2%	29
No	60.8%	158

Question 21

Did you have any help from someone else to complete this questionnaire?

Question 21 Results
Answer options	Percent	Count
No, I did not have help	38.0%	104
I had help from a care worker	23.0%	63
I had help from someone living in my household	15.3%	42
I had help from someone living outside my household	23.7%	65
Total		274

Question 22

What type of help did you have?

Question 22 Results
Answer options	Percent	Count
I didn’t have any help	35.8%	95
Someone else read the questions to me	43.0%	114
Someone else translated the questions for me	19.2%	51
Someone else wrote down the answers for me	30.6%	81
I talked through the questions with someone else	24.5%	65
Someone answered for me, without asking me the questions	5.7%	15

Question 23

Thinking about your experiences during the Coronavirus (COVID-19) pandemic,which of the following statements best describes how you feel about the support you receive from professionals involved in your care?

Question 23 Results
Answer options	Percent	Count
Not applicable	7.3%	14
Don't know	6.3%	12
I feel very supported	41.7%	80
I feel adequately supported	37.5%	72
I feel less than adequately supported	5.7%	11
I feel not supported at all	1.6%	3
Total		192

Question 24

Thinking about how much contact you’ve had with people you like during theCoronavirus (COVID-19) pandemic, which of the following statements best describes your social situation?

Question 24 Results
Answer options	Percent	Count
I have had as much social contact as I want with people I like	13.8%	27
I have had adequate social contact with people	31.3%	61
I have had some social contact with people, but not enough	31.3%	61
I have had little social contact with people and feel socially isolated	23.6%	46
Total		195

Question 25a

Thinking about your experiences during the Coronavirus (COVID-19) pandemic, which of the following statements best describes how safe you feel?

Question 25a Results
Answer options	Percent	Count
I feel as safe as I want	63.3%	124
Generally I feel adequately safe, but not as safe as I would like	29.1%	57
I feel less than adequately safe	6.1%	12
I do not feel at all safe	1.5%	3
Total		196

Contact Adult Social Care

Telephone: 01702 215008

Email: council@southend.gov.uk