What can I expect from Regulatory Services?
You can contact the service through the website, by letter, email or telephone.
Regulatory Services will:
- develop plans for areas of the service which are regularly reviewed
- undertake inspections for food hygiene, food standards, health and safety, trading standards, permitted processes and licensing which are prioritised by risk or identified through intelligence
- investigate complaints from members of the public and advise interested parties of the outcome of our investigations
- provide advice to businesses on how to comply with the legislation
- Investigate incidents of food poisoning and provide advice to those affected
- investigate complaints regarding statutory nuisance
- process licensing applications including taxis, private hire, premises, temporary event notices, gambling , special treatments and animal welfare
- respond to customers regarding the collection of stray dogs
- respond to enquiries regarding contaminated land
- monitor air quality and publish the results
- publish our fees and charges on an annual basis
- take action in line with our Enforcement Policy
If you ask us to investigate, the service will
- prioritise complaints received and deal with in order of priority with the most serious breaches being investigated first
- note referrals made through Citizens Advice regarding trading standards matters - in these matters you will only be contacted if further information is required from you
- all other complaints will be acknowledged
- treat your complaint in confidence as far as possible
Please see below page links to our service areas: