Garden Waste

Renewal of Garden Waste Collection Service Permit

Veolia have been receiving a lot of calls mainly related to the Garden Waste Collection Service. This has meant that there are delays in Veolia responding to enquiries and sometimes residents have found it difficult to get through to Veolia on the telephone. Veolia apologise for any inconvenience that this has caused.

Veolia will continue to collect garden waste from customers who have not been able to renew yet. This collection will continue up until 1st April 2017 so that residents have extra time to renew their Garden Waste Permit.

A small number of Garden Waste Collection customers are unfortunately in arrears from last year and may have recently received a letter advising them of this. Due to the current high volume of calls Veolia will continue to deliver the Garden Waste Collection Service to these customers up until the 1st April 2017 so that any outstanding payments can be made.

Residents that have called Veolia and left answer machine messages are asked to be patient – Veolia will respond to all messages as quickly as possible.

Garden Waste Service

If you have presented your garden waste bin and it has not been collected then please report a missed collection using our online form.

If you are unable to home compost your garden waste you can either register for the garden waste wheeled bin service or the garden waste compostable sack service.

Please note that garden waste collection days may vary from other collection days, and will not be affected by bank holidays. Veolia will confirm your collection day with you during the registration process. 

How to join the scheme

To join the wheeled bin garden waste service please contact Veolia on 0203 5676955.

If you have purchased the compostable garden waste sacks, you can register your address by either:

  • Completing the online form
  • Completing the registration card enclosed with the sacks
  • Contacting Veolia on 0203 5676955

How much does it cost?

Please note that charges for this service remain the same as 2016 and have not been increased in 2017.

Charges for Garden Waste Collection 2017

Service Fee
Garden waste sacks (roll of 10) £6.20
240 litre Garden waste bin (to purchase)* £27.75
52 week garden waste permit (March-March) - annual payment by direct debit £41.50
52 week garden waste permit (March - March) - payment by cheque/postal order £49.80

*After you have bought the wheeled bin you will also need to buy a 52 week permit for collections to take place. Please note: Customers re-registering, who have previously purchased a garden waste bin from Southend-on-Sea Borough Council's former contractor, do not need to purchase a new garden waste bin from Veolia.


The 52 week collection service commences 6/3/17.

Please ensure that receptacles are kept within the boundary of your property and made ready for collection on your collection day by 7.00am. Receptacles should not be placed on the public footpath or grass verge or road or you may be liable to a Fixed Penalty Notice.

What garden waste can be collected for composting?

Yes Please No Thank You
Grass cuttings Stones and soil
Leaves Food waste of any kind - including fruit and vegetable peelings
Tree, shrub and rose prunings Plastic bags of any kind
Branches (up to 12 inches long and 1 inch diameter - e.g. broom handle width)* Pre-treated wood
Cut flowers Concrete and bricks
Weeds Metal and glass

*Larger branches can be taken to the Household Waste Recycling Centres for composting.

Where Can I Buy Compostable Garden Waste Sacks?

Garden waste sacks are £6.20 for a roll of 10.

All Library Branches
Biggy's, 121 Broadway, Leigh-on-Sea
Daves Hardware, 120 Eastwood Old Road
D & C News, 179 Elmsleigh Drive
Home and Car, 105 Broadway West, Leigh-on-Sea
Pails & Tails, 163 Rayleigh Road, Eastwood
Shoeburyness & Thorpe Bay
Longstaffs, 59 West Road, Shoeburyness
Nisa Extra (Honeycomb Supermarket), The Broadway, Thorpe Bay
Post Office, George Street, Shoeburyness
Hari Food & Wine, 174 London Road
Toby's Food & Wine, 15 Cluny Square
Bournes Green Post Office, 33 Shoebury Road, Shoeburyness
Harveys, 175 South Avenue
Herbies (opp park), Lifstan Way
Londis, 749-751 Southchurch Road
Spar, 151 Woodgrange Drive
Clarks, 181 Hamstel Road
B.Kam, 15 Station Road
Just the Job, 314 London Road 
Chalkwell Pet Foods, (Home Delivery Service), 495 London Road
Kaydons, 128 Hobleythick Lane
Kynastons, 454 London Road

Page last updated: 27/03/2017