You can register for MySouthend where you can see:
- your payment schedules
- when you will be paid next
Further information on how your tenant can claim:
- what their entitlement will be
- payment information
- overpayment of benefit
- changes in circumstances
Can be found in our Benefits pages.
Residents of Southend will receive help with their rent via housing costs paid in their Universal Credit payment unless:
- they are a single person of pension age
- they are a couple both over pension age
- they are living in a property where they receive support from the landlord or an agency on behalf of the landlord
- they are living in temporary accommodation housed by Southend-on- Sea Borough Council
- they have been in receipt of: Income Support, Income Based Job Seekers Allowance, Employment and Support Allowance Income Related or Housing Benefit within the last month of needing to claim Universal Credit; and they have been entitled to Severe Disablement Premium as part of any of the incomes listed above
If they fall into one of the categories above then they will continue to claim Housing Benefit for help with their rent.
To find out more information as to how Universal Credit works, including the qualifying criteria see our what is Universal Credit page.
You can also get information by visiting the Universal Credit area on the GOV.UK website.
What can we tell you about your tenant's Housing Benefit?
If we pay your tenant:
They can give us written permission to talk to you about the progress of their claim and the result. They must sign the consent box on the claim form or write to us.
With their permission we can tell you:
- where the claim is up to
- whether we have made a decision
- when we are sending out the payment
But we will not be able to tell you confidential details such as:
- personal details like their financial circumstances; or
- how much benefit we have decided to pay them
Without their permission we cannot tell you anything. We cannot even confirm that they have made a Housing Benefit claim.
If we pay you:
We will write to tell you when we start or stop paying you directly.
We can tell you:
- the date benefit started and ended
- the weekly amount of benefit
- if there is a shortfall you must collect the rent your tenant owes you
- how often we pay
- how much we are taking direct from benefit to recover an overpayment