Review of decisions and complaints
A decision on a Crisis and Resilience Fund award does not carry a right of appeal to a Social Security Tribunal.
Whilst there is no statutory appeal process the Council will operate an internal review process as specified below and under the Councils complaints procedure (available on the Council's website)
Applicants can request a review of the decision not to award via the Councils Review Process for this fund. They must do this in writing within one month of the date they are notified of the decision. Late requests will be considered at the discretion of the decision maker where she/he considers that there were good reasons for the delay. At the first stage, Tier 1, of review the decision will be looked at by a different member of staff. If the original decision is upheld at the second stage, Tier 2, the decision will be looked at by a member of the Benefits Management Team. There are no further rights of review.
The route of judicial review is available and a complaint may be made to the Local Government and Social Care Ombudsman if there is an allegation of maladministration or service failure.