From the 1st of October, a number of residents who have paid for the garden waste collection service by Direct Debit will be contacted again by Veolia.
Unfortunately, due to an error some Direct Debits were not processed correctly. As a result Veolia have been unable to take the garden waste service payment due for this years’ service from some customers. The customers affected will be notified by Veolia and will be asked to arrange for payment as soon as possible before 31st October 2019.
To make a credit or debit card payment of £26.70 for garden waste subscription arrears to cover the period 1st March to 31st October 2019, please go to the VeoliaSouthend website (please note that this link is only for those customers affected). Once completed, you will be re-directed to the MySouthend Garden waste portal where you can sign up to continue to receive the service from 1st November.
Veolia offers a sincere apology for this error and for any inconvenience this causes customers. In the meantime, for those customers affected, garden waste collections will continue as normal up until 31st October 2019. A list of frequently asked questions regarding this direct debit issue can be found in our FAQ download file.
Garden Waste Service
If you wish to start a garden waste service (paying by credit or debit card or via direct debit) then please use the Garden Waste Portal.
Please be advised that we no longer issue physical permits. Instead, Veolia will be using in-cab technology to list and collect from our customers meaning that a permit no longer needs to be affixed to your bin.
If you have presented your garden waste bin and it has not been collected then please report a missed collection using our online form on MySouthend
If you are unable to home compost your garden waste you can either register for the garden waste wheeled bin service or the garden waste compostable sack service.
Your garden waste collection day is the same as your normal collection day.
How much does it cost?
|Garden waste sacks (roll of 10)||£6.90|
|240 litre Garden waste bin (to purchase)*||£30.60|
|Garden waste 12 month subscription - annual payment by direct debit||£45.78|
|Garden waste 12 month subscription - annual payment non direct debit||£54.91|
* If you are a new customer in addition to purchasing a garden waste bin you will also need to buy a 12 month subscription for collection to take place.
All subscriptions are valid for 12 months from the date of registering for the service. Direct Debit are automatically renewed.
Please ensure that receptacles are kept within the boundary of your property and made ready for collection on your collection day by 7.00am. Receptacles should not be placed on the public footpath or grass verge or road or you may be liable to a Fixed Penalty Notice.
What garden waste can be collected for composting?
- grass cuttings
- tree, shrub and rose pruning
- branches (up to 12 inches long and 1 inch diameter - e.g. broom handle width)*
- cut flowers
No Thank You
- stones and soil
- food waste of any kind - including fruit and vegetable peelings
- plastic bags of any kind
- pre-treated wood
- concrete and bricks
- metal and glass
*Larger branches can be taken to the Household Waste Recycling Centres for composting.
Where Can I Buy Compostable Garden Waste Sacks?
Garden waste sacks are £6.90 for a roll of 10. They can be purchased on-line through Veolia’s Garden Waste Portal or from the outlets listed below:
All Library Branches
Daves Hardware, 120 Eastwood Old Road
D & C News, 179 Elmsleigh Drive
Home and Car, 105 Broadway West, Leigh-on-Sea
Pails & Tails, 163 Rayleigh Road, Eastwood
Biggy's, 121 Broadway
Boni-Vee, 111-113 Leigh Road
Newsbox, 1092 London Road
Leigh-on-Sea Premier Supermarket, 282 East Wood Road North
Leigh-on-Sea Town Council, 71-73 Elm Road
Nisa Local, 546 Rayleigh Road
Nisa Local, 133 Eastwood Road North,
Shoeburyness & Thorpe Bay
Longstaffs, 59 West Road, Shoeburyness
Nisa Extra (Honeycomb Supermarket), The Broadway, Thorpe Bay
Station News Ltd, 58 High Street
Hari Food & Wine, 174a London Road
Toby's Food & Wine, 15 Cluny Square
Bournes Green Post Office, 33 Shoebury Road, Shoeburyness
Harveys, 175 South Avenue
Herbies (opp park), Lifstan Way
Spar, 151 Woodgrange Drive
Just the Job, 314 London Road
Premier, 181 Hamstel Road
RHIYA Ltd, 749 Southchurch Road
B.Kam, 15 Station Road
Chalkwell Pet Foods, 493 London Road
Kaydons, 128 Hobleythick Lane
Kynastons, 454 London Road
Page last updated: 29/10/2019