Residents who pay for their garden waste collection service will have recently received a letter from us regarding their direct debit payment. To confirm, the payment or mandate needs to be returned to Veolia by the 28th July.
Some Direct Debit customers may not have had their payment automatically taken for the 2019/20 Garden Waste Service due to an administrative error. Veolia have identified the customers specifically affected and will be contacting them directly in the next few days. In the meantime the Garden Waste Collection service will continue to be provided to any affected customers until they have re-subscribed.
Please be advised that we no longer issue physical permits. Instead, Veolia will be using in-cab technology to list and collect from our customers meaning that a permit no longer needs to be affixed to your bin.
Garden Waste Service
If you have presented your garden waste bin and it has not been collected then please report a missed collection using our online form on MySouthend
If you are unable to home compost your garden waste you can either register for the garden waste wheeled bin service or the garden waste compostable sack service.
Your garden waste collection day is the same as your normal collection day.
How to join the scheme
To subscribe to the garden waste collection service please visit Veolia’s Garden Waste Portal.
Payment for the subscription may be by credit/debit card or by Direct Debit. Compostable garden waste sacks can also be purchased on-line now via this portal and will be delivered directly to you.
If you have purchased Veolia’s compostable garden waste sacks directly from a retail outlet in Southend-on-Sea, please register your address* by either:
- Please email Veolia at firstname.lastname@example.org including your name, address, contact number and email address. Once you have registered, your garden waste sack collections will continue until the beginning of February each year. If you wish to continue using the garden waste sacks you will need to re-register your address by the end of January to ensure collections continue
- Completing the registration card enclosed with the sacks
- Contacting Veolia on 0203 5676955
*If you have purchased compostable garden waste sacks via the Garden Waste Portal you do not need to register, registration is automatic.
How much does it cost?
|Garden waste sacks (roll of 10)||£6.90|
|240 litre Garden waste bin (to purchase)*||£30.60|
|Garden waste 12 month subscription - annual payment by direct debit||£45.78|
|Garden waste 12 month subscription - annual payment non direct debit||£54.91|
* If you are a new customer in addition to purchasing a garden waste bin you will also need to buy a 12 month subscription for collection to take place.
All subscriptions are valid for 12 months from the date of registering for the service. Direct Debit are automatically renewed.
Please ensure that receptacles are kept within the boundary of your property and made ready for collection on your collection day by 7.00am. Receptacles should not be placed on the public footpath or grass verge or road or you may be liable to a Fixed Penalty Notice.
What garden waste can be collected for composting?
- Grass cuttings
- Tree, shrub and rose prunings
- Branches (up to 12 inches long and 1 inch diameter - e.g. broom handle width)*
- Cut flowers
No Thank You
- Stones and soil
- Food waste of any kind - including fruit and vegetable peelings
- Plastic bags of any kind
- Pre-treated wood
- Concrete and bricks
- Metal and glass
*Larger branches can be taken to the Household Waste Recycling Centres for composting.
Where Can I Buy Compostable Garden Waste Sacks?
Garden waste sacks are £6.90 for a roll of 10. They can be purchased on-line through Veolia’s Garden Waste Portal or from the outlets listed below:
All Library Branches
Daves Hardware, 120 Eastwood Old Road
D & C News, 179 Elmsleigh Drive
Home and Car, 105 Broadway West, Leigh-on-Sea
Pails & Tails, 163 Rayleigh Road, Eastwood
Biggy's, 121 Broadway
Boni-Vee, 111-113 Leigh Road
Newsbox, 1092 London Road
Leigh-on-Sea Premier Supermarket, 282 East Wood Road North
Leigh-on-Sea Town Council, 71-73 Elm Road
Nisa Local, 546 Rayleigh Road
Nisa Local, 133 Eastwood Road North,
Shoeburyness & Thorpe Bay
Longstaffs, 59 West Road, Shoeburyness
Nisa Extra (Honeycomb Supermarket), The Broadway, Thorpe Bay
Station News Ltd, 58 High Street
Hari Food & Wine, 174a London Road
Toby's Food & Wine, 15 Cluny Square
Bournes Green Post Office, 33 Shoebury Road, Shoeburyness
Harveys, 175 South Avenue
Herbies (opp park), Lifstan Way
Spar, 151 Woodgrange Drive
Just the Job, 314 London Road
Premier, 181 Hamstel Road
RHIYA Ltd, 749 Southchurch Road
B.Kam, 15 Station Road
Chalkwell Pet Foods, 493 London Road
Kaydons, 128 Hobleythick Lane
Kynastons, 454 London Road
Page last updated: 15/07/2019