Welcome to MySouthend, the place to manage your council services online

MySouthend is the name given to our online forms and service request management system. It is the fastest way to contact us and you have access to services 24 hours a day, 365 days a year.

We updated our forms system in July 2024, so if you were previously registered on the old version of MySouthend, you will have to register again.

Already re-registered? Log in at MyAccount

Through MySouthend, you can

  • report things such as a missed bin collection or fly tipping
  • tell us about a pothole that needs fixing or report other highway issues
  • apply for a licence
  • be involved, apply for services or report issues that make a difference to your community

Get updates on the requests you raise

You can choose to use MySouthend as a guest (without registering). However, to fully benefit from all the reporting options MySouthend offers you, as well as to see updates on any cases you raise, we strongly advise creating an account. To do this:

  1. Visit MyAccount.
  2. Select register.
  3. Complete the requested details.

Registering should take less than a minute. Once registered, you will be able to see the status of your request, as well as other useful information and forms.

If there is a specific form you are looking for, you should be able to find it in the search. A full list of forms can be found on our forms page.

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